Concessions Manager

Who We Are:

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is Massachusetts’ premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org. 

Posting Information: 

Salary/Hourly Rate: $22/hour

Hours per week: 20 - 30 

Job Classification: Seasonal 

Job Type: Onsite 

Location: Long Hill, Beverly, MA 

What You’ll Do:

About Halloween on the Hill: 

Over the past three years, Halloween on the Hill has become an extremely popular family friendly event bringing significant awareness and visitation to Long Hil. Nearly 2,000 carved pumpkins are displayed creatively in throughout the trail and the large-scale sets are an audience draw. A similar event takes place at Naumkeag in Stockbridge. The event brings over 25,000 visitors to Long Hill throughout October. 

The Role: 

Halfway through the trail, our concessions tent offers refreshments including cider, cider doughnuts, popcorn, candy, etc. The concessions manager has a key role as they manage a team of three Signature Event Assistants each night to set up for the event, ensure smooth operations throughout the event, and close at the end of the night. The concessions manager is also the primary cashier and reconciles sales at the end of the evening. The Halloween on the Hill schedule is as follows:  

• Week 1: Thursday October 1 - Sunday, October 4  
• Week 2: Thursday, October 8 - Sunday October 11  
• Week 3: Wednesday, October 14 - Sunday, October 18  
• Week 4: Wednesday, October 21 - Sunday, October 25  
• Week 5: Tuesday, October 27 - Friday, October 30  

The Concessions Manager should be available most nights although some shifts can be covered if necessary.  

The role would begin a week prior to the start of the event for training, organizing and set up and can go through mid-November to assist with breakdown. This role reports to the Visitor Services and Retail Manager and the Property Director. 

Specifically, you’ll: 

• Work in concert with the Visitor Services and Retail Manager communicating frequently about concessions needs so there are ample offerings  

• Train Event Associates during the run of show to set tone in concessions for smooth operations  

• Handle money, operate the Point of Sale System (POS) and reconcile the drawer at the end of each evening  

• Clean up each night including bringing trash to the dumpster  

• Communicate with Managers on Duty regularly each night as needed 

This is a seasonal, non-exempt position reporting directly to the Property Director.  

Requirements

What You’ll Need:

Skills and Experience: 

• 3-5 years of related experience  

• 1-3 years of supervision experience

• Excellent “people skills” to lead, inspire, motivate, and work cooperatively and harmoniously with fellow employees, volunteers, members, and the public.  

• Excellent organization and task management skills.  

• Retail and customer service experience required  

• Experience managing a team  

• Proven ability to work independently and collaboratively as a team member.  

• Proven ability to complete assigned tasks and projects, meet deadlines and manage multiple tasks  

• Strong commitment to the mission of The Trustees of Reservations.  

• Ability to work nights and weekends is required. 

• Other duties as assigned. 

Eligibility Criteria: 

• Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment. 

• A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees’ driving policy. [if needed] 

• The ability to work in all weather conditions  

• Lift up to 50 pounds  

• Push and pull heavy objects  

• Climb ladder 

• A satisfactory criminal background (CORI) check. 

Don’t quite have all the skills and experience listed above? We still want to hear from you! Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above.  

Questions? Contact our People team at people@thetrustees.org 

Benefits

Your Benefits: 

• Sick Time: 40 hours of paid sick time upfront. 

• Reciprocity: Enjoy access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions for Trustees Staff, Volunteers and Interns. 

• Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.  

Equal Opportunity and Diversity: 

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.    

The Trustees’ commitment to advancing the organization’s vision for this work may be found here: Diversity, Belonging, Inclusion and Equity. 

 It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.  

We are committed to creating an inclusive and accessible work environment. To request reasonable accommodation during the application or interview process, please contact us at people@thetrustees.org_._