Service Desk Technician
US$60,000 – US$70,000 / yr base salary
Posted 24 Sep 2026
Advertised as “Junior Service Desk Technician”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- On-Site
| Base salary | US$60,000 – US$70,000 / yr |
|---|
CertificationsCompTIA A+, Network+
About us: Gursey | Schneider LLP is a Top 100 Firm and a 12-time recipient of Inside Public Accounting's Best of the Best Firms, with over 40 years of success in the market. Our firm consists of over 250 accounting professionals, and our talented staff consistently drive the success of our business through thoughtful strategy and creative problem-solving.
Job Title: Junior Service Desk Technician
Department: Information Technology
Location: Onsite
Description of Role: Gursey Schneider LLP is seeking a motivated and customer-focused Junior Service Desk Technician to join our Information Technology team.
The Junior Service Desk Technician will provide frontline technical support to employees across the firm by troubleshooting common hardware and software issues, assisting with employee onboarding and offboarding, deploying and maintaining computers and peripherals, and ensuring technology issues are resolved promptly and professionally. As part of a small, hands-on IT department, this position supports multiple Gursey Schneider offices and remote employees and requires regular interaction with employees at all levels of the firm. The role may occasionally involve assisting with technology projects outside normal business hours and is expected to work four days per week in the Century City office.
Key Responsibilities:
User Support
- Provide first-level technical support to employees in person, by phone, remotely, and through the IT ticketing system.
- Troubleshoot Windows workstation, Microsoft Office, Outlook, printing, connectivity, peripheral, and common application issues.
- Assist users with password resets, account access, multifactor authentication, and other routine access issues.
- Clearly communicate with users regarding the status and resolution of their requests.
- Escalate more complex technical issues to senior IT staff when appropriate while remaining involved through resolution.
Workstation and Equipment Support
- Configure, deploy, replace, and troubleshoot laptops, desktops, monitors, docking stations, printers, and other peripherals.
- Prepare computers and equipment for new employees.
- Assist with equipment recovery and account-related tasks during employee departures.
- Install approved software and assist with workstation configuration and updates.
- Maintain accurate records of computers, peripherals, and assigned equipment.