Quality Assurance Lead

Job Title: Senior Quality Assurance / Team lead – Waste Management & Recycling

Job Summary

The Senior Quality Assurance (QA) is responsible for establishing, monitoring, and continuously improving quality standards across all operational, traceability, and sustainability projects. The role ensures full compliance with internal SOPs, client SLAs, regulatory requirements, and data integrity standards while acting as a key governance and assurance function supporting Operations, Project Management, and Senior Leadership.

Key Responsibilities

1. Quality Framework & Governance

• **Design, implement, and maintain quality management frameworks, SOPs, and control mechanisms across all operational projects.

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• **Ensure alignment with client SLAs, brand owner requirements, traceability standards, and regulatory obligations.

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• **Act as the quality authority for operational processes, data integrity, and project execution.

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2. Audits, Inspections & Compliance

• **Plan and conduct regular internal audits, field inspections, and compliance reviews across operations, recyclers, traders, and field teams.

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• **Lead root cause analysis for quality non-conformities and oversee corrective and preventive action plans (CAPAs).

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• **Ensure readiness for external audits, client assessments, and governmental inspections.

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• **Maintain audit records, findings, and compliance documentation.

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3. Data Quality & Traceability Assurance

• **Ensure accuracy, consistency, and reliability of data across systems, dashboards, and traceability platforms (including Dawar).

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• **Define and enforce data validation rules and quality checkpoints.

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• **Monitor data flows from field operations to dashboards and reports.

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• **Flag data integrity risks and ensure timely resolution.

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4. Operational Quality & Performance Monitoring

• **Monitor operational performance against quality KPIs, SLAs, and defined standards.

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• **Conduct process walk-throughs and spot checks to ensure adherence to SOPs.

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• **Support Operations Manager and Project Leaders with quality insights and improvement recommendations.

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• **Verify corrective actions are implemented and effective.

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5. Stakeholder & Cross-Functional Coordination

• **Work closely with Operations Manager, Project Leaders, Team Leaders, Technology, and Finance teams to embed quality into daily operations.

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• **Provide quality-related inputs to brand owner reports and executive dashboards.

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• **Act as the quality point of contact during client communications and escalations.

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6. Continuous Improvement & Risk Management

• **Identify systemic quality risks, operational gaps, and recurring issues.

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• **Lead continuous improvement initiatives focused on process optimization, cost efficiency, and risk reduction.

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• **Recommend enhancements to operational workflows, tools, and controls.

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• **Support scaling of operations while maintaining quality consistency.

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7. Training & Quality Culture

• **Develop and deliver quality training programs for operations, project teams, and field staff.

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• **Promote a culture of quality ownership, accountability, and compliance across the organization.

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• **Coach team leaders and supervisors on quality best practices and standards.

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8. Reporting & Executive Communication

• **Prepare quality performance reports, audit summaries, and compliance dashboards.

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• **Report quality performance, risks, and improvement actions to the Operations Manager and Directors.

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• **Support board-level or senior management reporting related to quality, compliance, and operational assurance.

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Requirements

Qualifications & Experience

• **Bachelor’s degree in Engineering, Quality Management, Operations, Environmental Studies, or a related field.

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**3–5 years of experience in quality assurance or quality management, preferably in waste management, recycling, logistics, manufacturing, or sustainability-driven operations.
Strong experience in audits, compliance, SOP development, and process control.

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**Proven exposure to traceability systems, data quality management, and operational dashboards.

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**Proven hands-on experience using quality audit tools and software for planning, executing, documenting, and tracking audits and corrective actions.

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**Strong familiarity with audit checklists, CAPA tracking tools, compliance dashboards, and quality reporting systems.

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**Ability to design, customize, and maintain digital audit tools aligned with operational SOPs and client SLAs.

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Certifications (Preferred / Required – adjust as needed)

• **ISO 9001 Lead Auditor or Internal Auditor (preferred)

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• **Six Sigma Green Belt / Black Belt

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• **Quality Management or Process Improvement certification

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• Environmental or sustainability-related certifications (advantage)