Platform Reliability Engineer

Wellfit is the dental industry’s fintech solution, breaking down financial barriers so patients, providers, employers, and payors can all access better care. As a healthcare fintech innovator, we’re transforming the patient journey and redefining what’s possible in dental care.

About Wellfit

Wellfit is the dental industry’s fintech solution, breaking down financial barriers so patients, providers, employers, and payors can access better care. As a healthcare fintech innovator, we are transforming the patient journey and redefining what is possible in dental care. Today, Wellfit supports a growing production platform serving 1,100+ offices and processing $1.5B+ in annual transactions. As we continue to scale, reliability, observability, alerting, and production readiness are critical to how we support our customers and deliver with confidence.

**About the Role:
**We are seeking a hands-on Platform Reliability Engineer, Azure to help strengthen the reliability, visibility, and operational maturity of our Azure-based platforms.

This role is ideal for someone who enjoys working directly in Azure, improving production systems, troubleshooting issues across infrastructure and application layers, and building practical monitoring and alerting solutions that help teams respond faster and operate more confidently.

You do not need to be an expert in every part of the stack on day one. We are looking for someone with strong Azure experience, solid troubleshooting instincts, a DevOps/reliability mindset, and the ability to collaborate closely with engineering teams across systems, services, and applications.

What You’ll Do

• Own and improve monitoring, alerting, and observability across Azure-based production systems.
•Work directly in Azure Monitor, Application Insights, App Services, logs, metrics, traces, and related Azure tooling to troubleshoot reliability and performance issues.
• Build and refine practical alerting workflows, including Sev0/Sev1 alert routing, escalation paths, and runbook integration.
• Create and maintain clear, actionable runbooks that help on-call engineers respond confidently to production incidents.
• Partner with engineering teams to investigate issues across infrastructure, configuration, deployments, services, and application behavior.
• Support release readiness by improving visibility into critical Azure resources before, during, and after production deployments.
• Build and maintain dashboards in tools such as Grafana, Azure Monitor, Application Insights, or similar observability platforms.
• Help configure incident routing integrations, including Slack/webhook-based alert delivery to the appropriate team channels. • Automate repeatable operational tasks using PowerShell, Logic Apps, Azure tooling, or similar workflow automation methods. • Contribute to RCA documentation, incident follow-up, reliability improvements, and operational playbook development.