Director of Driver Growth

About Zūm:

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX  is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 6,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

**This role is primarily remote, with an expectation that candidates are located within close proximity to a Zum yard.**

As a Director of Driver (supply) Growth, you will be responsible for supporting the driver planning and hiring results (CDL, non-CDL drivers, and bus attendants) for all Zūm yard locations. This role will be responsible for partnering with multiple stakeholders to forecast staffing driver needs and training/onboarding resource needs for peak (back to school) and non-peak timeframe. You will also be working with the local safety and training teams to standardize as well as maximize the training and certification process, and enhancing the driver onboarding experience. This role requires exceptional communication and interpersonal skills with Operations, Finance, Recruiting, and HR stakeholders in a high-pressure environment. You will manage a high-visibility and large scale program, and partner with all levels of leadership to exercise sound judgment where clear guidelines may not exist.

Responsibilities

• Strategic Leadership: Develop and implement a comprehensive strategy for scaling and managing the entire driver acquisition process. Provide visionary leadership to ensure the growth and success of our driver base.

• Forecasting and Budget Oversight: Ensure accurate projection of driver forecasts and manage hiring campaigns within allocated budgets. Implement cost-effective strategies and monitor performance against financial goals.

• End-to-End Process Ownership: Oversee the complete lifecycle of driver acquisition, from recruitment to onboarding. Implement processes to ensure drivers are properly vetted, credentialed, and trained/onboard according to Zum's standards.

• Performance Metrics and Visibility: Own driver recruiting performance metrics, developing and tracking key performance indicators (KPIs) to measure the success of driver growth initiatives. Provide regular visibility and reports to the leadership team.

• Competitor Analysis: Conduct competitive analysis both at the national and market level from the driver acquisitions point of view. Implement best practices to maintain a competitive edge in driver recruitment and retention and set Zum apart from competition- making Zum the most desirable employer for school bus drivers in the world.

• Cross-Functional Collaboration: Collaborate with cross-functional teams to align driver growth strategies with overall company objectives. Foster strong partnerships with other departments to enhance overall operational efficiency and reduce acquisition costs. 

Requirements

• Master's degree in statistics, HR, mathematics, economics, or MBA.

• 10+ years of domain experience including experience leading a workforce planning team that works across partner sub teams. Familiarity solving problems/efforts with visible and not-yet-visible risks, roadblocks, constraints, including many that conflict with each other.

• Experience supporting and influencing senior executives.

• Experience setting technical requirements for process automation.

• Strong analytical and problem-solving skills, expertise in deriving insights through data analysis, and practical knowledge and experience in inferential statistical application.

• Excellent attention to detail and the ability to dive deep into the data.

• Strong interpersonal and communication skills, including the ability to engage effectively with a broad range of audiences including senior business leaders and cross-functional colleagues.

• Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment.

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US is: $200,00 - $240,000
Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.