Account Director
US$95,000 – US$140,000 / yr base salary
Posted 5 Dec 2025
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- People management
- Employment
- On-Site
- Contract
- Full-time
| Base salary | US$95,000 – US$140,000 / yr |
|---|
Study levelBachelor's
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
The Account Director is responsible for overseeing one or more customers and teams, ensuring the delivery of honest, reliable services with transparency and clarity. They act as a strategic partner, offering innovative solutions when technology alone may not meet a customer’s goals. Collaborating closely with internal teams, the Account Director plays a key role in driving both customer and employee success. Through proactive leadership, clear communication, and a commitment to excellence, they foster strong relationships that support long-term growth and satisfaction for all stakeholders. This role is expected to be office based at least 2-3 days a week.
What You’ll Do
- Relationship Management
- Serve as the primary escalation point for customer stakeholders, ensuring swift issue resolution
- Develop and maintain strong, long-term customer relationships that foster trust, advocacy, and sustained business growth
- Participate in customer meetings (weekly, monthly, quarterly) to align on goals and objectives
- Identify and pursue new business opportunities with existing and potential customers
- Service Excellence & Strategic Guidance
- Ensure teams successfully deliver on customer requests and objectives, including reporting, technology updates, and service execution
- Provide strategic guidance on industry best practices to enhance customer operations
- Maintain a deep understanding of life sciences, regulated environments, event planning, and speakers bureau operations to provide expert-level service
- Stay up to date with relevant industry regulations, such as OIG guidelines and the PhRMA Code, ensuring compliance and high-quality service delivery