Field Operations Engineer

The opportunity:
We are seeking a proactive engineer to be the face of Wifinity, supporting our customer sites across a territory which is roughly a 50 mile radius of Maidstone. You will deliver first-class customer support, technical solutions, and commissioning of new or upgraded sites, ensuring installations meet design and company standards. This role provides hands-on exposure to large-scale networks, infrastructure, and the commissioning process, directly supporting customer satisfaction and operational excellence. 

**About us:
**We’re a UK-based managed internet provider delivering B2C & B2B connectivity solutions for organisations and their customers.

At Wifinity, we’re passionate about providing the most reliable, high-speed broadband and site-wide WiFi networks for modern living. We focus on delivering secure, ultra-fast connectivity that meets the demands of today’s digital lifestyles. Whether in military accommodation, student housing, holiday parks, multi-tenant properties, or retirement communities.

We believe in delivering that experience sustainably. As a responsible broadband provider, we’re committed to reducing our environmental footprint through energy-efficient infrastructure, smart power management, and ongoing improvements.

Key areas of focus for this position:

• Troubleshoot network and client device issues onsite, both technical and physical. 
• Collaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites. 
• Perform network performance analysis, compile reports, and respond to monitoring alerts. 
• Conduct scheduled maintenance and respond to live break-fix faults in the field. 
• Carry out wireless surveys, Wi-Fi optimisation, and support compliance with installation standards. 
• Provide technical services for infrastructure installation (cabling, fibre, cabinets, switches). 
• Commission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches 
• Audit installation quality, acting as handover acceptance from installation teams. 
• Create and execute test procedures (cabling, fibre, wireless coverage, product testing). 
• Investigate and repair faults, liaising with management team and relevant stakeholders 
• Keep accurate records of changes, ensuring new hardware/services are integrated into monitoring systems. 
• Maintain workflow process reports and provide technical support. 
• Ensure safe working conditions and compliance with Health & Safety standards.