Special Events Manager

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART The Lucas Museum of Narrative Art is dedicated to illustrated storytelling.  Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.    Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.    

POSITION SUMMARY

The Lucas Museum of Narrative Art is seeking an experienced Manager, Special Events to be a key member of the Special Events team. Reporting to the Director, Special Events, this role will oversee all aspects of their internal and external event portfolio including fundraising and cultivation events, exhibition openings, and space rentals among other events and special projects. Collaboration with internal colleagues in addition to external relationship management with clients, partners, and vendors will be integral to the role.

RESPONSIBILITIES

• Independently lead assigned event portfolio, and provide support on larger events and projects
• Serve as an expert in the Museum’s event spaces and capabilities; always providing a high level of customer service and operational excellence across all event touchpoints
• Uphold standard for entertaining at the Lucas Museum aligned with our brand, mission, vision, and values
• Enforce rules and regulations in regard to hosting within museum spaces
• Assist in managing venue management system including departmental calendar and databases
• Serve as a liaison between internal resources including Facilities, Security, Visitor Services, A/V, and Communications
• Develop and distribute event memos to effectively communicate activity across the museum
• Build and maintain relationships with vendors, partners, and additional stakeholders
• Administrative duties in relation to event portfolio

External Events

• Support the team in evaluating and implementing a successful rental program strategy
• Assist in vetting and processing potential clients in collaboration with the Director, Event Sales
• Responsible for executing contracts, managing COIs, and tracking payment
• Collaborate with Membership and Development on event prerequisites
• Assist in full event cycle from including inquiries, walkthroughs, contracting, planning, and onsite production and management
• Drive solicitation efforts to meet and exceed revenue goals through sales and partnership strategies in collaboration with the Director, Event Sales

Internal Events

• Serve as a resource for all internal event needs
• Partner with museum departments to plan and produce internal events such as galas, cultivation dinners, exhibition openings, and other museum-wide initiatives
• Development of the look, taste, and feel of events; collaborating with the appropriate vendors to develop menu, design, lighting, entertainment, and other event elements
• Work within internal budget and identity ways to minimize costs and spend
• Work with internal stakeholders to assure their goals are achieved and in keeping with the standards of the Museum
• Administrative tasks and special projects related to event portfolio

Additional assignments and special projects as needed and designated by the Director of Special Events.

CORE COMPETENCIES

Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision. 

Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible. 

Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders. 

Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity. 

Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely. 

Building Trust & Relationship Management 

• Accountable Ownership and clearly shares information and the "why" behind decisions. 
• Asks for and values the opinions of others. Displays empathy when listening. 
• Acknowledges when trust has been broken and focuses on rebuilding. 
• Relates comfortably with people across levels, functions, cultures, and geographies. Identifies interpersonal and group dynamics and reacts effectively. 

Accountable Ownership 

• Takes ownership of outcomes, positive or negative, without blaming others within the team or cross-functionally. 
• Recognizes when they are not approaching a situation with accountability but instead with a blame mindset. 
• Takes accountability for assigned tasks and executes on deliverables in a timely manner. 

Strategic Alignment & Execution 

• Contributes to the organization by understanding and aligning actions with the organization's goals, core functions, needs, and values. 
• Seeks out and incorporates multiple perspectives, experiences, and industry trends to develop a holistic perspective. Operationalizes ideas within the business model. 
• Displays critical thinking when faced with a challenge by asking probing questions and looking for connections. 

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

• Ability to stand and walk for extended periods, up to 8 hours per shift. 
• Ability to move throughout multiple Museum locations, including galleries, theaters, outdoor spaces, and other public areas. 
• Ability to maintain an active and visible presence while providing exceptional guest service. 
• Ability to work in a high-volume, public-facing environment with large groups of guests, including school groups, tours, special events, and peak attendance periods, while maintaining professionalism, situational awareness, and composure. 
• Ability to frequently bend, reach, stoop, kneel, crouch, and climb stairs as needed. 
• Ability to occasionally lift, carry, push, and pull items weighing up to 25 pounds, including wheelchairs, stanchions, signage, guest service equipment, and other operational materials. 
• Ability to communicate clearly and effectively with guests and colleagues in person, by telephone, and over two-way radio. 
• Ability to work both indoors and outdoors in varying environmental conditions. 
• Ability to maintain awareness of guest activity and surrounding conditions while monitoring galleries, queues, and public spaces. 

QUALIFICATIONS

Education & Experience

• Bachelor’s Degree required; in Hospitality, Business Administration, Marketing, or related field preferred
• Minimum of (6) years of event management experience, preferably within a museum or cultural institution

Skills

• Superior project management skills, including planning, scheduling, and vendor negotiation
• A collaborative team player with highly developed interpersonal skills who has the ability to relate to diverse internal and external audiences
• Strong partnership and collaborative style with outstanding communication skills (written, verbal and presentation)
• Self-motivated and highly experienced with multi-tasking
• Hands-on approach with attention to detail, organization, reliability and a get-it-done attitude

Knowledge

• Innovative thinker with a track record for translating strategic thinking into action plans and output
• Comfortable in transitional situations where there is rapid change and ambiguity
• Takes pride in excellence and has the initiative to keep striving for improvement and learning
• Excellent judgment and creative problem-solving skills

Abilities

• Operates as an effective tactical and strategic thinker
• Takes pride in excellence and the initiative to keep striving for improvement and learning
• Capacity and organizational ability to excel in a fast-paced, diverse, multi-tasked environment

EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.   The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.   ***************************************************************************************************************   MISSION AND VISION   The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society.    VALUES Our internal and external practices are shaped by the following beliefs and behaviors.   People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.   Inspired: We believe that art can move you to feel, think, reflect, and act.   Collaborative: We believe that nimble thinking and working together yield exponential results.    STRATEGIC PRIORITIES   Narrative Art: Amplify the social impact of storytelling and illustration.    Community: Connect to a broad and diverse public.   Operational Excellence: Create a healthy and durable institution.     All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve.   Salary and titles will be assigned commensurate to the successful candidates’ education and experience. An attractive compensation package will be offered to the successful candidate(s).