Forward Deployed Engineer

At Shakudo, we’re building the world’s first operating system for data and AI. We use the term “operating system” in the truest sense: just like iOS, Windows, or Linux, Shakudo’s end-to-end OS provides ever-evolving, fully automated, best-in-class open-source components tailored to each business’s unique needs.

We are seeking a Senior Forward Deployed Engineer to join our ProServe team and work directly with strategic customers to turn business problems into production AI and data systems. This is a highly technical, customer-facing role for someone who can move between customer conversations, system design, data engineering, AI application development, Kubernetes, cloud infrastructure, and production support.

In this role, you will own the path from discovery to production: understanding the customer’s workflows and data, designing the solution, building and deploying it on Shakudo, and helping the customer adopt it in real operations. This is an outcome-based engineering role. A successful engagement is not a demo, a prototype, or an installation. It is a live, governed, adopted workflow that improves how the customer operates and is tied to a clear business result.

Responsibilities

• Embed with customer teams to understand business problems, workflows, data systems, constraints, and success metrics.

• Define what success looks like for each engagement, including the target outcome, adoption path, production boundary, and measurable impact.

• Translate ambiguous customer needs into clear technical scopes, architectures, implementation plans, and production outcomes.

• Build and deploy AI and data applications on Shakudo, including agentic workflows, RAG systems, data pipelines, integrations, evaluations, and operational automation.

• Design and implement production data workflows across enterprise environments, including ingestion, transformation, orchestration, data quality, access control, and observability.

• Deploy and operate Shakudo in complex customer environments, including cloud, hybrid, on-prem, private cloud, and air-gapped infrastructure.

• Work hands-on with Kubernetes, containers, networking, storage, identity, secrets, observability, and production troubleshooting.

• Partner with customer engineering, platform, data, and security teams to get systems live, governed, adopted, and measurable.

• Participate in PagerDuty-based production support for customer deployments, including incident response, escalation, root-cause analysis, and follow-up remediation.