Customer Service Specialist

Voyago is hiring 2 part-time Customer Service Specialists, to fill existing openings, for our Logistics Centre in London, Ontario.

Your Role

Reporting to the Call Centre Supervisor, you are responsible for receiving calls and booking trips accurately and efficiently for our non-emergency Patient Transfer Division. You must also provide a high degree of customer service in a fast paced environment.

Primary Responsibilities

Operations:

• Coordinates bookings and prepare customer correspondence for special events
• Complete FT Customer Service Specialist Shifts
• Ensures dispatch operations are in accordance with established standards
• Completes order entry accurately
• Price transfers/fares accurately

Customer Service:

• Provide a high level of customer service
• Provide response times
• De-escalate customer concerns

Administration:

• Authorizes credit cards for current and future transfers

Requirements

Your profile

• You are able to read and communicate in English effectively
• You have a High School Diploma or Equivalent
• You have 1-2 years of Logistics or Call Centre experience
• You have the ability to work independently
• You have excellent problem-solving skills
• You have the ability to multitask and shift priorities as needed
• You are proficient in Microsoft programs such as Outlook, Word and Excel
• You are an Emergency Telecommunications Graduate (an asset)
• Must have open availability to work afternoons, evenings, and weekend. Th expected hours would be mostly afternoons or late evening during the week, and all hours during the weekend.
• Weekday shifts between 10:00 a.m. and 2:00 a.m., and weekend shifts between 6:00 a.m. and 10:00 p.m.

Hourly Wage: $19.50 per hour

Benefits

The perks

• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider