Operations Manager

Voyago is hiring a dynamic and highly effective Operations Manager for our Student Transportation division in Grey Bruce, Ontario.

Your Role:

With a large emphasis on training and orientation, Voyago dedicates itself to supporting the growth of our employees by allowing them to develop the necessary skills in order to be successful. We provide our employees the necessary training tools to service our customers and clients more effectively. We remain true to our value-added services, commitment to our community, and our continued services provided by our long-term standing employees.

Position Overview

Reporting directly to the VP of Schools, the Operations Manager is responsible for the daily operations of the Student Transportation Division. This role will manage and oversee compliance of the Key Performance Indicators while influencing customer satisfaction, increasing revenue of the division and overseeing operational effectiveness and quality. The successful candidate will be an important contact for management in key accounts and therefore a high degree of diplomacy and tact will be required.

Service Delivery & Daily Operations

• Manage and optimize vehicle usage while reducing deadhead distance.
• Ensure adherence to contract stipulations.
• Oversee dispatching, routing, and transportation tracking operations.
• Plan, organize, and supervise staff to guarantee that their tasks align with organizational standards.
• Implement changes to scheduling and policies.
• Supervise the effective initiation and conclusion of the school year.
• Collaborate with fellow managers and staff to develop and execute policies, procedures, objectives, and goals.
• Work with the Health & Safety team and government bodies to investigate transportation accidents and incidents, enhancing safety protocols.
• Follow through on all aspects of progressive discipline.
• Ensure safe, reliable, and timely transportation for every designated route.
• Oversee daily dispatching operations, driver assignments, route coverage, and service modifications.
• Manage spare vehicle allocation, minimize service disruptions, and ensure contingency measures are established.
• Monitor weather conditions, road statuses, and make timely operational decisions based on this information.

Route Planning & Efficiency

• Collaborate with routing teams to develop accurate and optimized routes, minimizing deadhead.