Program Coordinator

Your Role

The Medi-Cal Quality Improvement team is responsible for improving preventive care outcomes and increasing member access to quality healthcare services throughout Los Angeles County. The Program Coordinator, Experienced Quality Improvement (HEDIS) will report to the Senior Manager, Medi-Cal Quality Improvement and play a key role in supporting the planning, coordination, and execution of mobile Well Child and Mammogram Clinics at Community Resource Centers (CRCs), provider sites, and community-based locations.

In this role, you will coordinate day-to-day operations related to clinic implementation, scheduling logistics, and performance tracking to help improve preventive care measures, including Well Child Visits, and Breast Cancer Screening. 

This role requires this person to live within 50 miles of the Long Beach office. 

This is a hybrid field worker role, where this person will be visiting clinics about 75% of the time. 

Responsibilities

Your Work

In this role, you will:

• Coordinate the execution of mobile Well Child and Mammogram Clinics across Community Resource Centers and partner locations throughout Los Angeles County.

• Collaborate with Mobile Clinic Program Manager to ensure clinic readiness and successful event execution.

• Monitor clinic performance metrics, attendance reports, screening completion rates, and HEDIS-related outcomes to identify opportunities for improvement.

• Maintain project trackers, clinic dashboards, and databases to support operational and quality improvement initiatives.

• Coordinate meeting logistics, calendars, agendas, and communications for clinic planning and quality improvement activities.

• Assist Quality Improvement Program Managers with implementing strategies designed to improve access to preventive services and achieve departmental and organizational goals.

• Identify and resolve operational barriers related to site location, equipment needs, staffing coordination, and member engagement.

• Collaborate in cross-functional planning efforts with Clinic Program Manager to align mobile clinic operations with Medi-Cal Quality Improvement objectives and community health priorities.

• Manage multiple clinic initiatives simultaneously while maintaining a high level of accuracy, attention to detail, and customer service.

• Communicate effectively with internal and external stakeholders and synthesize information from multiple sources to support informed decision-making and successful program implementation.

• Manage support tasks such as monitoring the provider services email box, provider fax blasts, member incentive reconciliation, care gap report quality assurance review, etc. 

Qualifications

Your Knowledge and Experience

• Requires a Bachelor’s degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree

• Requires 3 years of prior relevant experience 

• This person is required to live within 50 miles of the Long Beach office

• Basic understanding of HEDIS Quality measures preferred

• Member and/or community facing experience preferred

• Bilingual (Spanish) preferred

• Requires a solid understanding of project and resource management, strong business acumen, and team focus.

• Intermediate skill in MS Office products (including Outlook, Excel, PowerPoint, Teams, Word)

• Beginner level proficiency in the management of small to medium internal databases, including demonstrated ability to create and manipulate spreadsheets and databases, as well as using graphic software to display results

Hybrid – Field Worker

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

We are requiring this person to live within 50 miles of the Long Beach office. 

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies. 

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience. 

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!  

Our Values: 

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short. 
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals. 

Our Workplace Model 

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

• For most teams, this means coming into the office two days per week.

• Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.

• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.  

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail. 

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.