Help Desk

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!     Wachter is currently accepting applications for a TEMP TO PERM Level L Help Desk position in Mt. Laurel, NJ. Ideal candidate will have previous experience in a Help Desk environment. We currently have two shifts available:   Mon - Fri | 2p-11p  Sun - Thurs | 8p-5a   We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

Benefits Package: Company Paid!

• Medical, Dental, Prescription & Vision Benefits      
• Life, AD&D and LTD insurance    
• Paid Vacation and Holidays    
• Company-Matched 401(k) and IRA Retirement Savings 
• Per-Diem paid when overnight travel is required

Requirements:

• Help desk experience: 1-3 years (Preferred).
• CCNA certification preferred.​
• Strong written and verbal communication skills.
• Expertise in Cisco IOS, Linux, and Windows Server operating systems.
• Experience with multitasking in a high-energy environment.

Responsibilities:

• Receive incident and information request calls from the customers for IT services, and service that call by resolving with point of contact.
• Keep customers informed of the progress of their queries.
• Analyze, isolate, research, and effortlessly explain step-by-step technical troubleshooting solutions related to software or hardware to provide a resolution.
• Excellent attention to detail and follow-through.
• Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting.
• Prioritize and escalate support based on the client/public impact.
• Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills.
• Maintains confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols.
• Learning and supporting a variety of purpose-built software.
• Continued familiarity with network devices and latest technologies.
• Maintain the company's high standard of quality and professionalism regarding workmanship, customer relations, coworkers, behavior, and appearance.
• Perform any other duties not specifically stated herein, but which your supervisor may assign. About:
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