D365 CRM & Sales Business Analyst
Posted 23 Sep 2026
Advertised as “D365 CRM & Sales Lead IT Manager”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 8+ yrs
- Management level
- Individual contributor
- Employment
- Hybrid
- Contract
- Full-time
No salary listed for this role.
Company Description
Want to join a company with a century-long tradition of innovation and entrepreneurial spirit that pushes the limits of the smart lighting industry? A company that requires employees to broaden their expertise to not only light urban environments but also deliver services for engaging and interactive public spaces. With a rich heritage in engineering, environmentally, economically, and socially sustainable lighting has always been part of our DNA. With connectivity more vital more ever, as Experts in Lightability™, we propose lighting infrastructure that will play a pivotal role in building Smart Cities. A family-owned Belgian company, we are present in over 70 countries on 5 continents.
Will you take the challenge? Let’s light up the future together!
Job Description
To pursue our growing and reinforce the IT team, we are currently looking for a D365 CRM & Sales Business Analyst.
As D365 CRM & Sales Business Analyst, you will ensure the stability, evolution, configuration, support and governance of Schréder's Dynamics 365 ecosystem by acting as the primary functional IT contact between Domain Leads, Business Process Owners (BPOs), Global Application Board (GAB), support teams, developers and implementation partners.
The role focuses on application lifecycle management, issue resolution, change request analysis, rollout activities, system governance and maintenance of business processes across the global Dynamics platform.
What you will do :
Application Management
- Own daily management of Dynamics 365 applications: Sales, Customer Service, Customer Insights / Marketing, Project Operations and Finance & Operations.
- Ensure application availability, consistency and quality.
- Coordinate and validate application changes across environments.
- Monitor impacts of releases, updates and platform changes.
Functional Analysis & Change Requests
- Analyze business requirements provided by Domain Leads and BPOs.
- Assess feasibility using standard Microsoft capabilities.
- Challenge unnecessary customization.
- Translate requirements into clear functional specifications.
- Review functional and technical documentation produced by partners, including Functional Gap Design documents.
- Coordinate testing activities before deployment.
- Monitor post-release behaviour.
- This area represents a significant portion of the operational activity of the role.
Incident & Bug Management
- Analyze production issues and support tickets.