Group Product Manager

At Wave, we help small businesses to thrive so the heart of our communities beats stronger.  We work in an environment buzzing with creative energy and inspiration. No matter where you are or how you get the job done, you have what you need to be successful and connected. The mark of true success at Wave is the ability to be bold, learn quickly and share your knowledge generously.

The Group Product Manager, Financial Services is a strategic product leader responsible for Wave/SMB’s payments capabilities and broader financial services experiences that help small businesses move, manage, and trust their money. This role leads Product Managers across payments acceptance and processing, platform modernization, risk and fraud mitigation, and future financial services capabilities. 

The ideal candidate can balance near-term platform stability, compliance, reliability, and customer trust with the longer-term vision for how financial services power a unified, year-round SMB experience. They will translate strategy into execution by setting clear priorities, managing product budgets, improving discovery and development practices, and creating the operating rhythm needed to deliver measurable outcomes. This is a coach-player role for a leader who can operate with senior stakeholders, dig into operational and technical details when needed, and coach Product Managers through ambiguity. 

Here’s How You Make an Impact:

• Define and own the product vision and strategy for Financial Services for the Small Business product suite. 

• Lead the team through active platform modernization work, including our payments infrastructure migration, reduce fraud exposure, resolve reliability gaps, and restore and build customer trust. 

• Own uptime, reliability, and observability commitments for payments surfaces, partnering with Engineering and Data teams to meet aggressive platform stability SLAs on some of our most business-critical systems. 

• Partner closely with Fraud/Risk Operations, Compliance, and Security on onboarding, underwriting, and fraud mitigation practices, ensuring the product meets regulatory and risk standards without sacrificing customer experience. 

• Collaborate with other product leads — particularly Accounting and Tax — to ensure payments/ financial services workflows integrate cleanly into a seamless, end-to-end SMB experience rather than operating as a silo. 

• Manage key stakeholders and business partners across Engineering, Design, Customer Success, Finance, Risk/Fraud Operations, Compliance, Security, and Marketing to align on priorities, execute the product vision, and deliver against clear metrics and outcomes. 

• Craft logical business cases, understand financial impacts, and define and execute business and customer benefit OKRs. Use data to prioritize opportunities, demonstrate product value, and impact KPIs.