Client Success Specialist
Posted 30 Sep 2026
Advertised as “Junior Client Success Specialist (Remote)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 1–2 yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
No salary listed for this role.
Study levelBachelor's
RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Junior Client Success Specialist . About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our rapidly-growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting. About the Role
We are looking for a detail-oriented, proactive Junior Client Success Specialist to join our Client Success Management (CSM) team. In this role, you will primarily be responsible for creating, maintaining, and auditing Budget to Actual (B2A) artifacts. Additionally, you will support CSM operations by conducting routine audits of administrative workflows and recurring team tasks to ensure operational excellence and consistency across client accounts.
This is an excellent role for an organized professional looking to build a strong foundation in Client Success and Account Operations.
Key Responsibilities
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B2A Management & Auditing (Primary Focus - ~80%)
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Creation & Maintenance: Partner with Client Success Management Leadership to create and keep up-to-date B2A documentation for new and existing accounts.
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Accuracy Audits: Perform regular, structured audits of B2As to ensure alignment with active client contracts, scope changes, and deliverable schedules.
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Compliance Tracking: Monitor deliverable completion against agreed-upon B2A milestones and flag discrepancies or potential risks to CSM Leadership.
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Asset Organization: Keep central repositories, knowledge bases, and CSM tools organized and aligned with current B2A standards.
CS Operations & Administrative Auditing (~20%)
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Workflow Auditing: Audit recurring administrative tasks across the CSM team (e.g., account health updates, account health scores, recurring weekly administration) to maintain quality control.