Solution Architect

RainFocus, one of the most innovative software companies, is in search of an exceptional Solution Architect.

About RainFocus

RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.

Role Summary
The Solution Architect (SA) is a critical member of the RainFocus Client Success organization and the senior-most technical resource within the implementation consulting IC track. Once an implementation begins, the SA owns the overall architecture of the client's event program — aligning platform design and configuration with the client's strategic business objectives and ensuring that the implemented solution is scalable, innovative, and built to last. Solution Architects are trusted advisors to executive-level client stakeholders. They lead discovery and solution design, guide complex integrations, provide oversight across multi-event portfolios, and serve as technical thought leaders within the Client Success organization. Beyond their own engagements, they mentor Solution Consultants, contribute to process and methodology improvement, and represent RainFocus's implementation expertise through thought leadership and client advocacy. 

Essential Responsibilities

• Own the overall solution architecture for client implementations. Take full ownership of the architectural design for assigned client event programs — leading solution design that considers client requirements, system integrations, scalability, and technical feasibility. Design complex, innovative, and scalable solutions that maximize the value of the RainFocus platform for each client
• Serve as a trusted advisor to executive client stakeholders. Build and maintain trusted advisor relationships with VP and C-suite client stakeholders — understanding their strategic objectives and aligning RainFocus solutions with long-term business goals. Lead strategic discovery sessions and consultations that uncover client needs and identify opportunities for platform-driven improvement. 
• Lead solution design and drive platform adoption. Lead the end-to-end solution design process — collaborating closely with Solution Consultants and technical teams to ensure successful implementation. Drive adoption of RainFocus platform capabilities to maximize client value and strengthen long-term partnership. 
• Provide oversight across the client implementation portfolio. Ensure adherence to project timelines, quality standards, and client expectations across the full portfolio of client events. Collaborate with project managers and leadership to define project scope, resource allocation, and deliverable expectations. Ensure thorough QA and propose alternative solutions when gaps or inefficiencies are identified. • Lead discovery calls, post-conference reviews, and client communications. Own and facilitate key client-facing conversations — including strategic discovery sessions, post-conference reviews, and milestone reporting — ensuring continuity, transparency, and growth across the client relationship. • Mentor and develop Solution Consultants. Provide active mentorship, expertise, and best practice guidance to Solution Consultants and other team members — fostering a culture of continuous learning, knowledge sharing, and professional development within the implementation team. • Contribute to thought leadership and process improvement. Share insights through whitepapers, social media, and conference presentations. Conduct case studies focused on lessons learned and present findings to leadership. Collaborate with cross-functional teams to improve consulting processes, methodologies, and knowledge sharing across the organization.