Field Care Supervisor

Company Description

Home Instead Bedford is an award-winning home care provider dedicated to helping older people live well in the place they love most, their own home. As a locally owned and operated franchise of the internationally recognised Home Instead network, we provide high-quality, relationship-led care across Bedford, Bedfordshire and the surrounding communities.

Our mission is to enhance the lives of ageing adults by delivering personalised care that promotes independence, dignity and wellbeing. We believe that outstanding care starts with outstanding people, which is why we carefully match our clients with compassionate and highly trained Care Professionals who take the time to build meaningful relationships.

Our services include companionship, personal care, dementia care, live-in care, respite care, end of life care and specialist support for people with complex needs. We are passionate about delivering care that is tailored to each individual's preferences, routines and life story.

At Home Instead Bedford, we are proud of our supportive and values-driven culture. We invest heavily in training, development and career progression, creating opportunities for our team members to grow and succeed. We are committed to maintaining the highest standards of care, ensuring our clients and their families receive exceptional service every day.

If you are passionate about making a genuine difference to people's lives and want to be part of a team that values compassion, respect and excellence, Home Instead Bedford could be the perfect place for you. 

Job Description

Field Care Supervisor

Home Instead Bedford

Job Title

Field Care Supervisor

Reports To

Registered Care Manager

Location

Home Instead Bedford

Job Purpose

To support the delivery of outstanding, person-centred care by ensuring clients receive high-quality support that promotes independence, dignity, and wellbeing. The Field Care Supervisor will work closely with clients, families, Care Professionals, and office staff to maintain service quality, compliance, and excellent client outcomes. 

Key Responsibilities

Client Care & Quality Assurance

• Support care consultations, assessments, and service reviews.
• Complete and update person-centred care plans and risk assessments.
• Carry out quality assurance visits and spot checks.
• Monitor client satisfaction and identify opportunities to improve service delivery.
• Conduct client introductions and ensure smooth transitions when new Care Professionals are introduced.
• Maintain strong relationships with clients, their families, health professionals, and community partners.