Care Co-Ordinator

Company Description

At Home Instead we are a great company to work for - we make sure that our caring staff get the time to build fabulous relationships with our clients. As the leading local care provider of relationship led care, (rated Outstanding in all five areas by CQC) we take care to match care professionals to clients and provide the highest quality of care to help our clients continue to live safe, well, and independently at home. 

Job Description

​​​​​​It's an interesting job with a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.  It is a varied role working 2 days per week as part of our scheduling team and 3 days per week as field care support working directly with our clients and their care plans. This role includes being part of our out of hours rota usually one week in 5 by agreement. 

• Understand and build effective and efficient schedules around our clients and Care Professionals.

• Support care consultations, service reviews and completing client support plans.

• Be responsive to changes in the schedule and liaise with relevant team members.

• Match Care Professionals to new clients in conjunction with client services team and arrange introductions. Conduct client and Care Professional introductions.

• Conduct staff supervisions and client Quality Assurances (QA’s).

• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.

• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.

• Add and maintain all client and Care Professional information onto to the electronic scheduling system.

• Support and mentor Care Professionals.

• Participate in on-call duties as required

• Carry out any other duties deemed necessary for the successful operation of the business.

• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Qualifications

Essential Criteria

• Experience of working in a scheduling role within a home care or other relevant environment such as logistics. 
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.