Reservations Supervisor

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Job

An exciting opportunity has arisen for a Senior Reservations Agent (Saudi National Talent) to join Jumeirah The Red Sea.

The main duties and responsibilities of this role include:

• Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting business values in all interactions  

• Proactively promoting all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives 

• Achieve targets set by Jumeirah for revenue, quality, customer service standards and productivity 

• Achieve minimum standards related to external reservation audits for LQA, Forbes and IFH call standards 

• Proactively handle and resolve all market and segment channel related queries and escalations through all channels which may include Telephone, email & chat within agree response times 

About You

The ideal candidate for this position will have the following experience and qualifications:

• A service‑driven professional with 2–3 years of experience in a customer service or hospitality environment, preferably within a luxury 5‑star hotel.
• Strong communication and collaboration skills, enabling effective coordination with internal stakeholders including Front Office, Finance, and Food & Beverage teams.
• Proven ability to interact professionally with guests, visitors, travel agents, tour operators, and DMC partners, ensuring a consistently high standard of service.
• Holder of a High School Diploma or equivalent, with a Diploma or Bachelor’s degree in Hotel Management or a related field considered an advantage, and a genuine passion for guest experience excellence.
   

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive salary and incentive structure