Client Experience Lead
Posted 5 May 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- On-Site
- Contract
- Full-time
Compensation
No salary listed for this role.
Role speciality
Client ExperienceHome Care
Company Description
Home Instead is a leading provider of high-quality home care, supporting people to live independently in their own homes. We pride ourselves on delivering person-centred care and building strong, trusted relationships with our clients and their families.
Job Description
As a Client Experience Lead, you will be the main point of contact for allocated clients, ensuring they receive a high-quality, personalised service. You will conduct service reviews, manage and update care plans, support care professionals, and proactively address any concerns to maintain excellent client satisfaction.
Qualifications
- Experience within the care sector
- Supervisory or coordination experience preferred
- Experience with care planning and medication (MAR charts)
- Good IT skills and confidence using care systems
Additional Information
- Full UK driving licence and access to a vehicle required