Deputy Care Manager

Company Description

💜 Be part of something genuinely special
At Home Instead, our values start at home. We believe in kindness, trust, and doing the right thing, for our clients, our Care Professionals, and each other.

Our award-winning service is built on these principles. It’s why we focus on meaningful relationships, provide truly personalised care, and have proudly achieved an Outstanding CQC rating.

If you’re passionate about leading with care and making a genuine difference, you’ll feel right at home with us.

Job Description

🌟 The role: where leadership meets purpose
As Deputy Care Manager, you’ll play a vital role in delivering safe, high-quality, relationship-led care. Supporting the Care Manager, you’ll help lead and inspire a team committed to helping people live independently in their own homes.

This is more than a management role, it’s an opportunity to shape experiences, support people, and uphold the standards that make our service exceptional.

🧩 What you’ll be doing
• Leading, supporting, and developing a team of Care Professionals
• Conducting home visits, care assessments, and quality assurance checks
• Introducing Care Professionals to clients to build strong, lasting relationships
• Creating and reviewing personalised care plans
• Monitoring performance and supporting continuous improvement
• Maintaining accurate, compliant care records
• Working collaboratively with families, healthcare professionals, and the wider team
• Ensuring all care meets CQC standards and company values
• Responding to concerns with empathy and professionalism
• Participating in the on-call rota and supporting day-to-day operations

Qualifications

🌱 What we’re looking for
We’re looking for someone who is:
• Experienced in delivering and managing care services
• A confident, supportive leader with excellent communication skills
• Knowledgeable in CQC regulations and compliance
• Highly organised with strong problem-solving abilities
• Compassionate, empathetic, and values-driven
• Able to work independently and as part of a team
• Qualified to NVQ Level 3 in Health & Social Care (or willing to work towards it)
• Flexible to meet the needs of the business
• A driver with access to their own vehicle

Additional Information

🤝 What it feels like to work with us
• Supported, valued, and empowered to lead
• Part of a supportive and collaborative
• Able to make a visible difference every day
• Working in a culture that truly lives its values

We offer a competitive salary, bonus opportunities, and ongoing professional development, but more importantly, a role with real purpose.

📞 Ready to join us?
Apply today or contact Ashley on 01952 581112 or recruitment@telford.homeinstead.co.uk for an informal chat.

Help us continue delivering outstanding care to our local community.

All roles at Home Instead are subject to satisfactory Reference and DBS Checks