Sea Logistics Operational Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence. 

How you create impact

• To review, verify shipping instructions, and process shipping documents including BAL or Non-BAL Bill of Lading, Sea Waybill, and other related documentation.
• To ensure all shipment documentation is completed accurately and in compliance with customer requirements, carrier regulations, and local/international trade regulations.
• To coordinate closely with Export team, Customer Care team, carriers, vendors, and overseas offices to facilitate smooth shipment handling.
• To monitor documentation milestones and ensure documents are issued within agreed timelines and service standards.
• To maintain accurate shipment records and update operational systems in a timely manner.
• To resolve documentation discrepancies and proactively follow up on missing or incorrect information.
• To upload required documents to KN system.
• To ensure compliance with company policies, quality standards, and operational procedures.
• To contribute to process improvement initiatives to enhance operational efficiency, productivity, and customer satisfaction.To support audits, compliance checks, and reporting activities as required.
• To immediately escalate problems, operation disputes or discrepancies to more senior roles as relevant.
• To collaborate with Export and CCL team through proactive provision of information, knowledge, solutions + alternatives to deliver customer satisfaction.

What we would like you to bring

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
• 1-2 years of experience in documentation role in Sea Logistics or a similar position.
• Good at English.
• Strong communication, conflict resolution, problem-solving, and time management skills.
• Team-oriented mindset with flexibility to work overtime and manage high-pressure situations, especially during peak seasons.
• Careful, proactive, fast learner, with good logical thinking.

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.