Business Services Supervisor

Primary Duties and Responsibilities

The Supervisor is responsible for the day-to-day operations in designated area(s) which may include Patient Access, Pre and Point of Service Collection, Financial Counseling, or Centralized Patient Scheduling. Responsible for service functions of designated area ensuring all elements of patient appointment and/or registration is complete and accurate. Oversees staff in department including hiring, coaching, and performance management. Monitors quality and accuracy of interactions and/or patient accounts. Works to integrate services within area of responsibility to maximize efficiency, quality and provide a positive patient experience. Works collaboratively with department leaders and scheduling staff. Assists with the resolution of complex issues and problems. Works to ensure regulatory compliance for departments integrated across multiple locations and sites. Responsible for federal, state and regulatory compliance related to department oversight. Monitors productivity and budget. Performs other duties as assigned.

Qualifications

Education and Experience

• High school diploma or equivalent required. Two years’ experience in registration, scheduling, customer service, business office experience or insurance verification experience.
• Bachelor’s degree in business or health care management or 3-5 years registration/business office experience preferred.
• Previous supervisory experience preferred.
• Previous experience in team building and staff development preferred.
• Patient Access Only: Experience with Affinity, Chartmax, Amelior, RIS, SCM, Outlook, Excel, Word and power point preferred.
• Centralized Patient Scheduling Only: Experience with RIS, Quadramed, Unibased, Chartmaxx, Passport preferred.

License Required

N/A

License Preferred

N/A

Certifications Required

N/A

Certifications Preferred

N/A

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.