Program Assistant
US$17 – US$18 / hr base salary
Posted 5 Oct 2026
Advertised as “Program Assistant – ACTT”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 1+ yrs
- Management level
- Individual contributor
- Contract
- Full-time
| Base salary | US$17 – US$18 / hr |
|---|
Study levelCertificate
Field of studyHuman Services (or related)
Study levelAssociate degree or higher
Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.
Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.
Program Assistant – ACTT
📍 Jacksonville, NC
💰 $17.00–$18.00 per hour
🕒 Full-Time | Benefits Eligible
Support a Team Making a Difference in the Community
Pyramid Healthcare is seeking a Program Assistant to join our Assertive Community Treatment Team (ACTT) in Jacksonville, NC.
The Program Assistant provides essential administrative and client-support services that help the ACTT team operate efficiently and maintain high standards of documentation and compliance. This position is responsible for managing records, coordinating authorizations, tracking important client information, preparing intake materials, and assisting the clinical team with client follow-up.
The ideal candidate is organized, dependable, detail-oriented, and comfortable working in a fast-paced behavioral health environment.
What You’ll Do
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Maintain and organize mental health medical records
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Scan, upload, and maintain discharge and clinical documentation
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Monitor tracking systems and ensure required documentation is completed accurately and timely
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Coordinate mental health authorizations and maintain authorization tracking grids
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Track and coordinate Primary Care Provider (PCP) updates
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Conduct NC TOPPS chart audits
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Create monthly client visit templates
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Monitor documentation and communicate outstanding items, delinquencies, and trends to the Team Leader
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Contact clients regarding medical and doctor appointments
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Assist the ACTT team with phone and face-to-face client contacts and necessary follow-up