Functional Consultant

We are seeking a Microsoft Dynamics 365 CRM Functional Consultant to join our growing team in Dublin. This role is ideal for someone passionate about enabling business transformation through CRM technologies. You will work closely with clients to design, configure, and deliver Dynamics 365 Customer Engagement solutions that drive operational excellence and customer value.

**Key responsibilities:

**

• Client Engagement & Requirements Gathering: Collaborate with client stakeholders to understand business needs and translate them into CRM solution requirements.
• Solution Architecture & Design: Design scalable Dynamics 365 solutions, including workflows, business rules, and integrations, aligned with client objectives.
• Configuration & Delivery: Configure CRM modules, entities, dashboards, and reports. Liaise with technical teams for custom development and data migration.
• Training & Change Enablement: Develop training materials and deliver user workshops to support adoption and change management.
• Testing & Quality Assurance: Define and execute test plans, including system and user acceptance testing, ensuring high-quality delivery.
• Project Management Support: Contribute to project planning and delivery using Agile, Waterfall, or Hybrid methodologies.
• Continuous Improvement: Advise clients on CRM enhancements and best practices, leveraging new features and industry trends.
• Support & Troubleshooting: Provide post-implementation support and resolve functional issues as needed.

**Required skills and qualifications:

**

• Bachelor’s degree in business, IT, or related discipline (or equivalent experience).
• Minimum 3 years’ experience with Microsoft Dynamics 365 CRM (Customer Engagement).
• Microsoft certifications (e.g., Dynamics 365 Functional Consultant Associate) are highly desirable.
• Strong business analysis skills and understanding of sales, marketing, and customer service processes.
• Strong capability in requirements gathering, stakeholder workshops, process mapping, and functional solution design, with the ability to translate business requirements into structured outputs (e.g. user stories, functional specifications).
• Proven ability to work with technical teams to define and deliver customisations, integrations, and data migration strategies.
• Familiarity with Power Platform (Power Automate, Power Apps) is a plus.
• Excellent communication and stakeholder management skills.
• Proven problem-solving ability and adaptability in dynamic environments.

Why you will enjoy working at BearingPoint Ireland?

We work in an open and collaborative way, where new ideas are always welcome. BearingPoint is an environment where potential and high performance is recognised and rewarded.

What we offer:

You will receive a competitive salary where you are rewarded for both your individual performance and company performance. You will also receive a best-in-class benefits package including holidays, private health insurance, pension contributions, gym/club subscription, wellness programmes, mobile phone and much more. In addition, we offer:

Hybrid working – where each team has autonomy to determine their in-person and remote working schedule.

Continuous learning – we understand that it is imperative to invest in our people’s development and we provide external training at prestigious universities such as Oxford and Yale

Social events – our people perform best when they have a good work life balance, monthly events for all to attend

Diversity – we are committed to having a diverse workforce where each individual feels they belong and can thrive in a work environment with a strong sense of community

Mentoring & coaching – every employee has a development manager to help them grow their career with feedback via continuous conversations

Giving Back – you will have an opportunity to join our many giving back initiatives including our commitment to sustainability. Our Emissions Calculator gathers accurate emissions data and enables our clients to understand their footprint and track progress on emission reduction and pave the way for a better future.

Together, we are more than business. 

To see more from our people with their experiences of BearingPoint please visit our careers website www.bearingpoint.com

About BearingPoint

BearingPoint is an independent management and technology consultancy with European roots and a global reach. The company operates in four units: Consulting, Solutions, Business Services, and Ventures. Consulting covers the advisory business; Solutions provides the tools for successful digital transformation, advanced analytics and regulatory requirements; Business Services provides managed services beyond SaaS; Ventures drives the financing and development of start-ups. BearingPoint’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 10,000 people and supports clients in over 75 countries, engaging with them to achieve measurable and sustainable success.

BearingPoint is an equal opportunities employer.

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NO AGENCIES 

BearingPoint does not accept unsolicited cvs from 3rd party recruitment agencies without a written agreement in place for placements. BearingPoint is not responsible for any fees related to unsolicited cvs and no fee will be paid should the candidate be hired by BearingPoint.