Intake Specialist

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.

About This Role 

As an Intake Specialist, you will be a key point of contact for our patients and play a vital role in the intake and patient admission process. If you are passionate about providing patients with exemplary care, while being sensitive to their individual psychiatric condition, you would be a great addition to our team.  

Our dedicated operations teams work behind the scenes to bring our shared mission to life. Each department delivers their own set of strengths which empower our clinicians to focus on their expertise, and ultimately perform the meaningful work that we do. 

*Training: This position is remote but requires onsite training for up to 4 weeks at our Northbrook facility. 

*Hours/Schedule: 

• Tuesday through Saturday
  • Saturday: 12:30PM – 8:30PM CT
  • Tuesday–Friday: 1:30PM – 9:30PM CT

What You'll Do:

• Answering incoming patient and parent phone calls and responding to phone messages in a timely and professional manner
• Successfully explain all Compass programs
• Scheduling appointments for new and existing patients as well as complete screenings for potential patients calling for services. 
• Obtaining detailed, confidential patient demographic and insurance information in preparation for intake
• Performing data entry of patient information
• Performing various administrative tasks such as, scanning, emailing, faxing and mailing documents

Who You Are:

• Hold a Bachelor's degree in Psychology or related field
• Bilingual (Spanish) Strongly preferred  
• Have previous administrative, customer service, or scheduling experience
• Medical/insurance office experience would be a plus
• Are able to deal with sensitive patient situations in a compassionate and confidential manner
• Are organized and detail-oriented
• Enjoy a fast-paced, collaborative environment
• Proficient in Microsoft Office
• While this role is fully remote (except for the first few weeks of training ideally), we are prioritizing candidates in the location of our patients in Illinois, or Maryland, Washington DC, or Virginia 

We are committed to a fair and equitable work environment. The expected compensation range for this role is below. This range includes multiple career path levels across the organization; where you fall in the range is dependent upon a number of factors including, but not limited to, your years of experience, type of experience, location, and education/certifications. Compass reserves the right to update these ranges.

Compensation$19—$23 USD

We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply! 

Who We Are 

Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.  

A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities. 

Benefits & Perks 

We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization. 

For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities.  

What’s Next? 

Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply – we’d be grateful to hear from you!