IT Support Analyst

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.

About This Role 

As the largest provider of PHP/IOP programs and psychiatric services in Illinois, Compass Health Center is one of the fastest-growing behavioral health organizations in the country. We are thrilled to expand our exceptionally innovative and highly distinguished programs that redefine our industry and raise the standard for comprehensive care.     

Launching in early 2027, our  location in Falls Church, Virginia, will be home to top local talent in behavioral health care. This interdisciplinary team of trailblazers will build our adolescent and adult programs from the ground up alongside the leadership of well-established clinicians and doctors working in PHP/IOP behavioral health care for the past decade.  

The IT Analyst II provides user support to resolve issues with computer programs, hardware, and systems. In this role, support analysts may focus on a specific aspect of the IT department, such as Network Administration. i.e. Azure AD, Exchange, GPOS, etc, or they may provide general technical support to end users.  In any case, the support analyst examines issues with IT software, and equipment and develops and deploys solutions to keep computers working, and builds computers for new hires.  

Please note that this role is set to start in mid January and will consist of 5 weeks of training prior to launching for patients, and will be 100% onsite at our Falls Church location.

What You'll Do:

• Day to day break fixes of all Compass equipment, including hardware and software.
• Hardware maintenance which includes printers, computers, monitors, phones, servers, etc.
• Software maintenance which includes MS Office suite, Symantec virus protection, Outlook, etc.
• Data room – Maintain data rooms for both locations.
• Licenses – Ensure all software licenses are current; Windows, Adobe, Outlook, VPN, etc.
• Account creation – New hires: AD, Outlook Suite Products, VPN and Phone Admin/Voicemail.
• Incident tracking – Maintain current records through FreshService ticketing system.
• IT equipment moves – Relocations, build-outs, moves between locations, etc.