Field Service Representative

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

As a Field Service Representative - Mechanical you will be responsible for;

• Commissioning of Water Treatment Plans by ensuring process equipment and control system perform per specifications.
• Construction liaison between design engineering and construction during the erection of Water Treatment Plants.
• Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer's sites
• Manage activities of outside vendors and suppliers, assuring services and supplies met project specifications and performance requirements.
• Develop Standard Operating Procedures and log sheets to document and monitor equipment operation.
• Develop and execute Commissioning Schedules and Performance Plans.
• Develop and execute classroom and hands-on training regarding operation and maintenance of process equipment.
• Participate in Model Reviews, Engineering Design Meetings and Safety in Design reviews in order to ensure accessibility, maintenance, and operation of process equipment.
• Perform control system factory acceptance tests with Clients and client-designated representatives.
• Perform after-market services such as site inspection, equipment inspection and operator training.
• Maintain strong safety mindset to assure the executed work reflects the technical requirements within company safety standards
• Prepare timely and accurate technical reports for customer records and a reference for future outages
• Ability to apply mathematical operations to such tasks as water treatment chemistry calculations, , determination of test reliability and validity, analysis of budgets, and monitoring Time & Material (T&M) contract costs.
• Figure out alignment issues and plumb adjustment figures. Plane Geometry, chemistry formulas.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Improve operations and determine if design works will not work.
• Ability to perform specific PLC/HMI activities including but not limited to: Control System IO Checkout, System networking, Program Upload / download, understanding of ladder logic, function blocks and troubleshooting code and ability to write simple logic

Qualifications;

• Bachelor's Degree or College Diploma with a minimum of 5 years of experience in Water Treatment field
• Strong focus on customer relationships (both external and internal customers). Understands balance between customer and VEOLIA teams.
• Knowledge of and/or demonstrated ability to learn equipment and process startup related to VEOLIA WTS products and systems including but not limited to RO/ED, Ion Exchange and Thermal technologies.
• Demonstrated ability to work independently and remotely with project teams.
• Possess basic water treatment chemistry knowledge and communicate that information to others.
• Must know structural, mechanical, hydraulics, electrical, piping, welding specifics and civil notations.
• Strong oral and written communication skills
• Valid passport.
• Ability to travel extensively (70-80% ~250 days/year) throughout North America, and to other places in the world.
• Valid driver's license

Desired Qualifications

• Experience in Commissioning, Construction, or Services.
• Bachelor Degree in Engineering or Equivalent from an accredited University or College.
• Mechanical experience and know-how (hands on, reading and interpreting drawings, etc.), particularly with water treatment equipment (pumps, valves, instrumentation, relief valves, regulators, pneumatic systems, etc..)
• Ability to plan multiple priorities, and focus on the most important ones.
• Ability to adapt quickly to new problems, clients, and situations.
• Training in Lock-Out/Tag-Out procedures preferred.
• Operating experience with water treatment equipment including reverse osmosis (RO) systems, Ion Exchange Systems, Hot Water Loops and EDI.

Location: Can be located anywhere in the US, so long as travel requirements are suitable (75% travel)

Salary Range: 0-5 years - $30hr - $38hr ($103,000) / 5-8 years - $40hr - $45hr ($155,000)

• expected 60 hours per week (6 days a week); OT offered

The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience 

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.