Clinical Services Supervisor

Company Description

At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale.

We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care.

We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network.

For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all.

Brief Overview

This role is ideal for a clinician with suitable experience in clinical practice management, and an interest in understanding the implementation of digital mental health solutions for various organization types. A champion and an educator of others in the benefits of online delivery. A strong advocate for the evolution of best practice with an ability to be curious, ask questions and seek solutions to address barriers to successful adoption and integration of the SilverCloud solutions, and always in collaboration with key stakeholders and colleagues.

Please note: This is a 6-month fixed-term contract, working one day per week (Tuesdays), for 8 hours.

Core Responsibilities 

SilverCloud Health will support you to:

• Follow and maintain clear clinical governance procedures for services including all necessary legal, compliance, insurance, certification, and regulatory needs.
• Work closely with the clinical operations team ensuring the service maintains its high operating standards.
• Ensure clinical risk management processes are clearly defined and followed.
• Establish clear process for supervision and management of Behavioural Health Coaches and their workloads.
• Support day-to-day clinical operations.
• Follow and maintain clear reporting of risk management and adverse events.