End User Support

Overview:

Job Title: End User Support / Systems Administrator

Security Clearance: Secret (or higher)

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation.

Primary Responsibilities:

• Provide IT equipment support for new-user workstations and relocation moves within Building 3600.
• Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality.
• Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required.
• Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk.
• Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure.
• Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets.
• Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries.
• Assist with timely user support, move requests, and configuration changes while maintaining required response standards.

 Required Qualifications:

• U.S. Citizenship.
• Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment.
• Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting.
• Experience with trouble-ticket systems and escalation processes.
• Ability to meet applicable DISA personnel security and network-access requirements.

Preferred Qualifications:

• DoD or federal desktop/end-user support experience.
• Experience supporting users in a high-tempo mission or contracting environment.
• Basic familiarity with switches, structured cabling, and enterprise network troubleshooting.
• IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.

Education / Experience:

• High school diploma and at least 2 years of relevant experience.