IT Support Team Lead

Overview:

Job Title: IT Support Team Lead / Senior Systems Administrator

Security Clearance: Secret (or higher)

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking an IT Support Team Lead / Senior Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will lead day-to-day team support while remaining a hands-on technical contributor. This position coordinates workload, staffing coverage, ticket resolution, escalation, quality, reporting, SOP/knowledge-base maintenance, and support for DOD applications and end users.

Primary Responsibilities:

• Lead and coordinate daily support activities across application support, end-user support, workflow processing, and mission support.
• Provide senior-level troubleshooting and user/account support for DOD business applications and coordinate with Government application administrators and higher-tier system administrators.
• Oversee incident documentation, escalation, follow-up, and closure through the designated trouble-ticket system.
• Coordinate workload and personnel coverage to maintain continuity during planned/unplanned absences and periods of elevated demand.
• Ensure weekly reporting, operational metrics, SOPs, knowledge bases, diagrams, and other required documentation are accurate and timely.
• Serve as a technical SME during recurring and ad-hoc meetings and coordinate with DISA directorates, field sites, and escalation teams.
• Support application transitions, account migrations, workstation moves, and configuration changes as required.
• Assist C3EL management with staffing, quality control, deliverable tracking, and transition activities.

 Required Qualifications:

• U.S. Citizenship.
• Demonstrated experience leading or coordinating DoD/federal IT support operations while remaining technically hands-on.
• Experience with incident/ticket management, user support, application/account administration, escalation, SOPs, and knowledge management.
• Ability to communicate effectively with Government users, technical administrators, and management stakeholders.
• Ability to meet applicable DISA personnel security and network-access requirements.

Preferred Qualifications:

• Experience supporting DoD contracting, financial, document-management, identity/access, or comparable enterprise business applications.
• Experience with SPS/PD2, ECWM, COPS, FABS, EDMS, CSS, FPDS, IBM mainframe environments, or E-ICAM.
• Previous DISA or other DoD enterprise support experience.
• IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.

Education / Experience:

• High school diploma and at least 7 years of relevant experience.