Information Technology Director
Posted 7 Oct 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 10+ yrs
- Management level
- People management
- Employment
- Hybrid
No salary listed for this role.
Field of studyBusiness Technology, Computer Science, Information Systems, Information Technology (or related)
Study levelBachelor's
About Apex Skin:
We are Apex Skin, and our mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence. We pride ourselves on delivering exceptional patient experiences, offering same-day appointments, and serving our communities through education and meaningful care. Our team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive.
Position Overview
We're seeking a forward-thinking Director of Information Technology (IT) to lead our technology strategy, infrastructure, and operations. This hands-on leader will serve as the organization's trusted technology expert, ensuring secure, reliable, and scalable IT services while driving cybersecurity, operational excellence, and business growth.
Beyond traditional IT leadership, the Director of IT will spearhead the evaluation and implementation of AI and automation solutions that improve efficiency, elevate performance, and position the organization for the future.
Essential Functions
IT Operations & Support
- Oversee daily IT operations and support across the organization
- Ensure the availability, reliability, and security of systems, networks, hardware, software, and telecommunications
- Serve as the primary internal contact for technology issues, escalations, and system concerns
- Coordinate and prioritize IT support requests to ensure timely resolution and exceptional service
- Monitor system performance and implement improvements to enhance efficiency and reliability
- Supervise on-site IT staff augmentation resources, including work prioritization, performance management, coordination with outsourced support partners, and alignment with organizational objectives
Vendor Management
- Manage the Company's outsourced IT service provider(s)
- Establish and monitor service level expectations and key performance indicators
- Serve as the primary liaison between Apex and external technology partners
- Evaluate vendor performance, costs, responsiveness, and overall value
- Ensure vendors meet cybersecurity, compliance, and operational requirements
IT Strategy & Organizational Development
- Assess the effectiveness of the current outsourced IT model and recommend future-state IT structure
- Evaluate support model alternatives, including outsourced, hybrid, and fully in-house IT environments
- Present recommendations, business cases, staffing plans, and cost-benefit analyses to executive leadership
- Develop and support technology roadmaps aligned with organizational goals