IT Support Assistant

Who We Are

Artefact is an applied AI company. We build systems that run in production, in our clients' own cloud, and keep running after we leave. We are present in 27 countries across all continents with a team of 2,500 employees and offer the most comprehensive set of AI & data solutions per industry, built on deep data science and cutting-edge AI technologies, delivering AI projects at scale in all industry sectors. From strategy to operations, we partner with 1000+ clients, including some of the world’s top 300 brands.

The Role

We are looking for an IT Support Assistant reporting directly to our IT Director (Located in the UK) and working closely with our People and Finance team you will look after our internal workplace systems, office network, and meeting room technology. As our company continues to grow, you will play a crucial role in keeping our day-to-day operations running smoothly and helping our team solve everyday technical challenges.

This role combines hands-on IT troubleshooting, admin support, and hardware coordination. Working closely with the IT Director, you will help manage the full employee lifecycle—from setting up laptops for new starters to managing user accounts, updating hardware, and maintaining office technology.

The ideal candidate is dynamic, friendly, proactive, and engaging—someone who brings a hands-on, "roll up your sleeves" attitude and loves helping people get the most out of their technology.

What You'll Do

Deliver Everyday IT Support

• Provide User Support: Act as the main point of contact for day-to-day IT queries, supporting colleagues face-to-face, over internal messaging systems, or by phone.
• Troubleshoot & Fix Issues: Diagnose and resolve hardware, software, and basic network issues across both Windows and Mac devices, swapping out parts or running repairs where needed.
• Manage Tickets: Keep track of open support requests, prioritizing and managing many cases at one time to resolve user issues promptly.
• Meeting Room Tech: Maintain and support our office meeting room technology to ensure smooth hybrid meetings and presentations.
• Guides & Training: Create clear written or video "how-to" guides and run friendly IT inductions for new joiners to help everyone navigate our systems easily.

Administer Systems & Devices

• Account Administration: Create, set up, and manage user and computer accounts within Google Workspace, Office 365 and ManageEngine Endpoint Central.