Communications Manager

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role 

We are looking for a Sr Manager, GTM Communications to join our team. This is a Hybrid role based out of our global headquarters in San Jose, CA, reporting to the Senior Director, GTM Strategy & Communications. As the Sr Manager, GTM Communications, you will serve as the strategic voice of our Global Sales organization. In this high-visibility role, you will manage the end-to-end communication lifecycle for the Chief Revenue Officer (CRO) and GTM leaders, translating complex cybersecurity and go-to-market strategies into clear, actionable, and inspiring narratives for our global sales force and external stakeholders.

What you’ll do (Role Expectations)

• Act as the primary communications partner for the CRO and GTM leadership, managing internal and external platforms including board-level presentations, state of the union updates, and industry keynotes
• Drive the editorial and creative direction for the mainstage experience at annual Sales Kick-Off (SKO) events, including theme development, keynote scripting, and visual storytelling
• Design and orchestrate a holistic multi-channel communication ecosystem across field-facing platforms, GTM All Hands meetings, internal portals, and real-time channels
• Serve as the air traffic controller for sales communications by consolidating updates into a prioritized calendar and collaborating with Product, Marketing, and Engineering SMEs to deliver sales-ready messaging
• Expand change management frameworks and establish KPIs to support large-scale GTM initiatives, measure communication effectiveness, and maintain continuous field feedback loops

Who You Are (Success Profile)

• You champion simplicity. You take complex technical concepts and cybersecurity strategies and distill them into compelling, clear, and actionable narratives for executive and field audiences.
• You operate with urgency. You bring a strong bias for action, deep context, and a creative point of view to every initiative without waiting for direction.
• You are a high-trust collaborator. You serve as a trusted strategic partner to C-suite executives, providing candid counsel and distilling cross-functional insights from Product, Marketing, and Engineering into unified messaging.
• You thrive in ambiguity. You navigate fast-paced environments with ease, ruthlessly prioritizing long-term strategic goals alongside urgent, high-pressure communication needs.
• You connect vision to execution. You possess an event visionary mindset with a proven track record of orchestrating mainstage executive experiences and driving engagement across global audiences.

What We’re Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 6+ years of experience in internal and executive communications within a fast-paced cybersecurity or high-growth SaaS environment
• Proven track record of managing mainstage content and live executive performance for large-scale events with 1,000+ attendees
• Proven ability advising C-suite executives and driving communications strategy for global sales organizations
• Experience expanding change management frameworks to support large-scale GTM initiatives, sales methodologies, or organizational shifts

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency.
• Experience designing and managing multi-channel digital communication portals, internal knowledge bases, and field enablement platforms
• Demonstrated ability to establish quantitative communication KPIs and structured field feedback mechanisms to measure messaging impact across field teams
• Direct experience supporting a Chief Revenue Officer (CRO) or senior GTM leadership in enterprise cybersecurity

#LI-SanJose #LI-DS9

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$150,500—$215,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.