Manager of Emergency and Critical Care

To support operational excellence, staff well-being, regulatory compliance, and patient safety within a high-volume, 24-7 Emergency and Critical Care service, this position will provide complementary leadership coverage alongside the existing LVT Manager of ECC.  The addition of a second manager will expand leadership capacity for proactive oversight, improve our responsiveness to staff and clinical needs, and strengthen leadership presence and operational consistency across all shifts. 

Structured overlap between ECC managers, including scheduled collaboration on Wednesdays, will facilitate continuity of projects, coordinated decision-making, and alignment of departmental priorities, and allow management to spend more time on the floor. 

Duties and Responsibilities:

Purpose and Contributions of the Position 

Through this role, the AMC ECC Nursing Services will: 

• Deliver exemplary, coordinated nursing and technical patient care aligned with AMC’s mission and core values.
• Partner with ECC team members and medical staff to continuously improve the quality and safety of patient care within the department and across AMC.
• Provide exceptional internal and external customer service in all interactions.
• Support and lead quality assurance and quality improvement initiatives within ECC services.
• Ensure staffing levels and operational workflows appropriately support patient care demands. 

Major strategic responsibilities and challenges 

• Promote and model the mission, values, and professional standards of the Animal Medical Center.
• Assist in the development, planning, and implementation of short- and long-term departmental goals, including staff and departmental Key Performance Indicators (KPIs).
• Serve as a client and patient advocate, ensuring clear communication and efficient operations from the perspective of pets and their families.
• Collaborate with the LVT Director of ECC, LVT Manager of ECC, and clinical staff to develop, evaluate, and improve policies, protocols, and quality standards for ECC nursing and technical services, ensuring compliance with national standards and state regulatory requirements.
• Optimize patient flow and throughput across the Emergency Service and Intensive Care Unit.
• Lead initiatives supporting ICU and Emergency Service nursing care while proactively addressing workload balance, staff wellness, and burnout mitigation.
• Provide feedback and consultation to the ECC Director regarding nursing service performance, operational challenges, and personnel concerns.