Developer

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Job Description

Leads user interface and user experience design activities for the Hadlock contract, architecting intuitive, accessible, and mission-focused digital experiences across ServiceNow, custom applications, and enterprise platforms. Provides strategic UX leadership establishing design systems, interaction patterns, and usability standards while mentoring design teams and ensuring solutions meet federal accessibility requirements and user needs. Drives user-centered design practices integrating research, prototyping, and validation throughout the development lifecycle.

Key Responsibilities

• Leads end to end UX design processes including user research, persona development, journey mapping, wireframing, and prototyping
• Architects design systems and component libraries ensuring consistency across applications and platforms
• Conducts user research activities including interviews, surveys, usability testing, and analytics analysis
• Develops high fidelity mockups, interactive prototypes, and design specifications using Figma, Adobe XD, or Sketch
• Designs ServiceNow portal experiences, service catalog interfaces, and custom application UIs
• Establishes UX standards and design patterns aligned with federal accessibility requirements (Section 508, WCAG 2.1)
• Leads usability testing sessions analyzing findings and driving iterative design improvements
• Mentors mid-level and junior UX designers on design methodologies, tools, and best practices
• Collaborates with product owners, developers, and stakeholders translating requirements into user-centered designs
• Develops information architecture including navigation structures, content organization, and workflow designs
• Creates design documentation including style guides, pattern libraries, and interaction specifications
• Ensures responsive design approaches supporting desktop, tablet, and mobile experiences