Team Manager

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍Remote (in the UK 🇬🇧) | 💰 £38,300 - £49,000 (+ £2,500 Multilingual Premium) + incentive awards tied to your performance + Benefits

🚨This role requires you to be fluent in Spanish 🇪🇸 and English 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (written and verbal)

⭐Our Financial Crime TeamAre you interested in leading a team in financial crime prevention? Our EU Financial Crime Customer Operations team is at the heart of how we protect Monzo EU and our customers from financial crime like fraud and money laundering. 

We’re looking for individuals with a blend of experience in preventing financial crime and team leadership to join our EU Financial Crime Operations team within our Fincrime Business Banking team. 

Your team will consist of around 12 Financial Crime Investigators, and could be focused on a number of different tasks - including screening, transaction monitoring, account closures and escalations. 

As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes.

You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their role. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling.

Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you’ll have the opportunity to help shape the team as it continues to grow.

🔑You’ll play a key role by...

• Conduct quality checks on senior financial crime investigators to drive performance and identify coaching opportunities.
• Handle complex case escalations from senior financial crime investigators.
• Manage personal & professional development of a team of senior investigators.
• Foster a positive, supportive, and high performance culture in the team with high levels of engagement.
• Chairing employee relations cases and making decisions consistent with Monzo’s values.

🤩We’d love to hear from you if…

• You are Fluent in English and Spanish written and verbal communication skills.
• You have strong experience of team leadership across Financial Crime within the financial services sector.
• You have proven ability to drive excellent performance through others.
• You have strong knowledge and experience in the financial sector, previous experience in carrying out financial crime investigations across either Financial Crime Business Banking, Anti Money Laundering or Screening, is essential.
• You have strong knowledge of the current financial crime landscape in the UK and the EU, and associated financial crime risks.

⏰ The operating hours to be covered by the team will be 8am - 6.30pm and this will be based on 8.5 hours per day (with a 1 hour lunch included). The successful candidate will be required to be flexible in order to meet our customer demand and this could include infrequent weekend working. 

The start date for the role will be January 4th 2027 📆 and you must be able to commit to the first 8 weeks with no holidays/time during this period.

🙌 What’s in it for you

💰 £38,300 - £49,000 (+ £2,500 Multilingual Premium) + incentive awards tied to your performance + Benefits 

📍 This role is remote based in the UK (Please note, we cannot support visa sponsorship or relocation to the UK for this role)

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has the following key steps

• Video Call with a Recruiter
• Take Home Task
• Leadership/Technical Interview
• Written and Verbal Spanish Language Assessment

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We will close this advert once we have enough applications so please apply as soon as possible 🚨

#LI-MY1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊