Customer Success Manager
US$96,000 – US$144,000 / yr base salary
Posted 14 Oct 2026
Advertised as “Senior Customer Success Manager”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 6+ yrs
- Management level
- Individual contributor
- Employment
- Hybrid
| Base salary | US$96,000 – US$144,000 / yr |
|---|---|
| Cash bonus | US$9,600 – US$14,500 |
| Total comp | US$105,500 – US$158,500 |
Allego is a rapidly growing SaaS technology company in the Boston area and creator of the market-leading Revenue Enablement Platform. Our technology helps Go-To-Market teams build the skills and access the knowledge they need to succeed in every selling situation.
Allego is the only revenue enablement platform to be named a Leader in both the Forrester Wave™ and the inaugural Gartner® Magic Quadrant™ for Revenue Enablement Platforms.
Not only are we growing quickly, but we’ve also been recognized as a top place to work by The Boston Business Journal, The Boston Globe, and Inc. Magazine. In addition, Selling Power named Allego one of the 50 Best Companies to Sell For in both 2025 and 2026.
What You'll Do at Allego:
The Senior Customer Success Manager – Adoption (SCSM) works with Allego's existing enterprise customers to drive expanded usage and adoption via the Allego Blueprint. This role is for someone who has strong relationship management skills, business discovery acumen, project management skills, is tech savvy, friendly, and values being part of an evolving, amazing team.
As a SCSM, you are ultimately responsible for the high touch post implementation services lifecycle of Allego customers through renewal and beyond.
The successful SCSM is driven by the unique opportunity to have a direct impact on the growth of the company. This is accomplished by working with customers after their implementation is complete to drive ongoing and expanded usage of the Allego platform.
The SCSM is able to sell and engage customers to leverage their existing Allego platform to support new processes and expand their use of Allego across the organization.
- Ensure a smooth transition from customer's Implementation to Adoption phase in partnership with the Implementation CSM.
- Define a customer roadmap for deploying future use cases leveraging the Allego Blueprint
- Using a consultative approach, serve as a trusted advisor to your portfolio of customers, repeatedly guiding them through the expanded use of the Allego blueprint incorporating best practices, new features and new use cases to ensure stickiness and ROI.
- Execute ongoing proactive outreach to clients in order to review usage, opportunities for use case expansion and assess overall level of satisfaction.
- Act as the product expert, customer advocate and liaison between your customers and Allego's Product Management team to translate business requirements into product enhancements.
- Build relationships with Project Leads, key decision makers and sponsors within customers, and drive alignment between their business goals and day-to-day execution of Project Team.
- Partner with the Allego AM to support the customer renewal process for your customer portfolio.
- Monitor and update customer account health via ChurnZero for portfolio of customers