Technical Integration Specialist

About GenScript

Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.

Job Title: Associate Technical Integration Specialist

Location: Piscataway, NJ

Compensation: The estimated salary range is $75,000 - $95,000 based on experience level. 

Job Scope:

The Associate Technical Integration Specialist will support customer-facing system integration and technical coordination activities for GenScript’s US and EU commercial teams.

The role includes basic integration support, API and data-flow testing, initial troubleshooting, customer and internal communication, documentation, and project/task coordination. The position will work closely with customers, business teams, project managers, and technical teams across the US and China.

The ideal candidate has foundational IT or computer science knowledge, strong communication and organizational skills, and the ability to learn new integration technologies and business processes quickly.

Key Responsibilities:

• Support standardized customer and partner system integration activities, including requirements and integration information gathering, configuration confirmation, testing coordination, and basic troubleshooting.
• Understand and review basic system interactions and data flows, including APIs, HTTP requests and responses, authentication, XML, and JSON.
• Perform basic API and integration testing using Postman or similar tools.
• Collect and analyze basic troubleshooting information such as error messages, timestamps, screenshots, logs, and request/response payloads.
• Coordinate with customers, business teams, project managers, developers, and other cross-functional teams across different departments and time zones.
• Organize assigned project activities, document decisions, follow up on action items, and provide timely status updates.
• Track project status, timelines, tasks, owners, dependencies, risks, blockers, open questions, and next actions.
• Create and maintain project records, meeting notes, troubleshooting guides, and other technical documentation.
• Escalate complex technical issues, project delays, and unresolved dependencies with clear and complete background information.