Quality AssuranceWorkforce Development OperationsWorkforce Program Integrity
Useful technologies
CalJOBSMicrosoft OfficeWorkInTexas
Preferred qualifications
Field of studyBusiness Administration, Public Administration, Social Services (or related)
Study levelBachelor's
Original posting
Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.
TITLE:
National Workforce Program Integrity Specialist
REPORTS TO:
Senior Director of Performance and Tech Innovation
LOCATION:
Remote – Corporate (100%), with frequent travel to project sites
EMPLOYMENT TYPE:
Full-Time, Exempt Employee
Career Team is looking to hire a National Workforce Quality & Performance Specialist. Reporting directly to the Senior Director of Performance and Tech Innovation, this 100% corporate role is a hands-on, multi-project resource that steps into Workforce Services projects when performance, quality, or day-to-day operations are at risk. Whether a gap is caused by turnover, vacancies, a new project start-up, or unclear direction, this person will go into the project, perform the actual day-to-day work alongside (or in place of) local staff, diagnose what went wrong, and make the practical operational decisions needed to re-stabilize the project and hand it back in a sustainable state.
This role blends program integrity, quality assurance, and training. It is intended for someone with a strong QA background who can speak the language of corporate QA, understand why files and approvals fail, and help the Performance team and the QA side of the house work from the same data, standards, and priorities. The specialist will also deliver training and technical assistance so that fixes stick after they leave a project. Time is allocated approximately 40% to project stabilization and direct operational support, 35% to quality assurance and program integrity, and 25% to training, technical assistance, and continuous improvement; actual allocation will shift based on portfolio needs.
Your Impact on Career Team's Success:
Project Stabilization and Direct Operational Support (40%): Serve as a deployable corporate resource for projects experiencing performance, compliance, staffing, or operational breakdowns. Step in to do the work, stabilize operations, and leave the project with clear processes and ownership.
Deploy (remotely or on-site) to assigned projects when performance, QA results, staffing levels, or contract deliverables are at risk, and quickly assess the current state of operations, backlogs, and compliance exposure.
Perform day-to-day project work as needed to prevent service disruption — including eligibility and enrollment processing, case file documentation, service-submission preparation (OJT, SS, ITA, WEX, supportive services, and other participant services), data entry in state workforce systems, and corrections.
Make and document operational decisions needed to re-stabilize a project, such as reprioritizing workloads, clearing backlogs, reassigning caseload tasks, tightening approval workflows, and setting interim procedures, in coordination with project and regional leadership.
Build and execute short-term stabilization plans with clear goals, timelines, owners, and exit criteria, and provide regular status updates to the Senior Director of Performance and Tech Innovation and Workforce Services leadership.
Coach project directors, supervisors, and frontline staff in real time while working alongside them, modeling correct practice rather than only reviewing it after the fact.
Transition responsibilities back to local staff with documented procedures, trained owners, and follow-up checkpoints to confirm performance holds after exit.
Program Integrity, QA, & Operations Partnership (30%): Act as a bridge between the Performance team and Corporate QA, bringing a QA mindset to performance work and making sure QA findings turn into operational fixes.
Partner closely with Corporate QA and Operations to align quality standards, review criteria, and priorities with performance goals, and help translate QA findings into practical, project-level corrective action.
Conduct targeted file reviews, pre-audit and pre-monitoring reviews, and risk assessments on assigned projects covering eligibility, enrollment, documentation, service approvals, and data integrity.
Analyze QA, monitoring, and performance data to identify recurring errors, root causes, and bottlenecks — including where eligibility and service-submission approvals stall between local teams and corporate QA.
Develop and track corrective action plans, validate sustained improvement through follow-up sampling, and escalate unresolved or systemic issues to leadership.
Contribute QA and integrity measures to project scorecards and dashboards, and work with performance, data, and technology resources to automate exception reporting and reduce manual review where feasible.
Prepare monthly reporting on assigned projects summarizing quality results, stabilization status, training delivered, and outstanding risks.
Training, Technical Assistance, and Continuous Improvement (30%): Deliver the training and technical assistance that keeps projects stable after intervention and prevents repeat issues across the portfolio.
Design and deliver job-specific training for local operational staff, supervisors, and leadership — including eligibility/enrollment, approval processes, corrections, customer flow, documentation standards, and state workforce systems.
Use QA trends and stabilization findings to target retraining for specific individuals, teams, or projects, and measure whether training improves results.
Support new project start-ups and transitions with readiness reviews, initial staff training, and early-life monitoring at approximately 30, 60, and 90 days after launch.
Build and update SOPs, desk guides, checklists, and job aids based on lessons learned in the field, in coordination with Corporate QA, the Program Integrity Manager, and the training team.
Serve as a subject matter expert on new local, state, and federal workforce guidance (including WIOA and related funding streams), advise project leadership on implications, and recommend process, tool, and training updates.
This is a remote, 100% corporate position. The selected candidate must be available to work across applicable business hours based on organizational and project needs and must be able to travel frequently, sometimes on short notice, to support project stabilization, monitoring, training, and implementation.
The Ideal Qualifications for this Position Include:
Bachelor's degree or higher in Business Administration, Public Administration, Social Services, or a related field, or an equivalent combination of education and experience.
3–5+ years of experience in workforce development operations, with a strong background in quality assurance, compliance, program monitoring, or audit.
Hands-on experience performing frontline or supervisory workforce program work (eligibility, enrollment, case management, service approvals, or data entry) and the ability to step into those roles immediately.
Working knowledge of WIOA and other public workforce funding streams (SNAP E&T, TANF, or similar experience preferred), eligibility requirements, and service documentation standards.
Demonstrated experience conducting file audits, root-cause analysis, and corrective action planning, and turning findings into operational improvements.
Proven ability to stabilize or turn around under-performing teams, programs, or processes, and to make sound decisions quickly with incomplete information.
Experience designing and delivering training for adult learners, preferably across multiple states or projects.
Strong analytical skills, with the ability to identify trends and systemic issues in QA and performance data.
Excellent communication and relationship skills, with the ability to coach staff, influence leaders without direct authority, and collaborate across Performance, QA, and Operations.
Advanced proficiency in Microsoft Office and case-management or QA reporting systems; experience with state workforce management systems (e.g., CalJOBS, WorkInTexas, or comparable) strongly preferred.
A hands-on, "get it done" mindset and comfort balancing strategy with execution.
Willingness and ability to travel frequently to project sites across the country.
Salary: $80,000 - $90,000 annually, based on experience
Salary is commensurate with education and experience. Career Team offers a competitive benefits package including healthcare, dental, vision, retirement savings, paid time off, paid holidays, and professional development opportunities.
Travel:
Frequent travel will be required based on project stabilization needs, program monitoring schedules, implementation activities, training, and organizational meetings.
About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.
Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:
Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider
As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.