CRM Developer

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime!

We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air. 

To learn more about Kensington, visit kensingtontours.com. 

This is a hybrid position with 2-3 days a week onsite at our Downtown, Toronto Headquarters.

About the Role

Kensington is looking for a technically strong CRM Developer to help evolve the CRM ecosystem supporting our business and customer experience.

While HubSpot is our primary CRM platform, we are open to candidates with strong technical CRM development experience across platforms such as HubSpot, Salesforce, Microsoft Dynamics 365 or similar. What matters most is a strong foundation in CRM architecture, development, integrations and customer data, combined with the ability to learn and work across technologies.

In this role, you will own the technical configuration, development and integration of our CRM environment, connecting customer data across HubSpot, proprietary applications, reporting platforms and other business systems. You will work hands-on with CRM architecture, APIs, automation, data flows and C#/.NET development to help build a scalable and reliable customer data ecosystem.

This is an ideal opportunity for someone who enjoys solving complex technical problems, working across systems and taking ownership of CRM solutions from initial requirements through implementation and ongoing optimization.

What You’ll Do

• Own the technical configuration and ongoing development of our CRM platform, including custom objects/entities, properties and fields, relationships, workflows, automation and business rules.
• Design, build and support integrations between the CRM and proprietary applications, reporting platforms, data environments and third-party systems.
• Develop and maintain integrations using REST APIs, webhooks, JSON, C#/.NET and middleware or cloud integration services.
• Translate business requirements into scalable CRM architecture and technical solutions while avoiding unnecessary customization and complexity.