Support Analyst

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Job Description:

Responsibilities 

Direct Responsibilities 

• Focus on platform stability for Rates, Credit & FX IT systems 

• Closely work with Traders, Sales and Client teams to ensure technical support 

• Manage incidents, communicate with stakeholders 

• Change and incident management via SerivceNow 

• Work closely with Development teams to fix recurrent issues and enhancements  

Contributing Responsibilities 

• Contribute to AI transformation by raising initiatives, creating practical use cases, contributing to governance, and leveraging AI to boost efficiency and achieve cost savings. Minimize manual tasks, automate processes wherever possible, and secure critical team operations to reduce human error triggers and impacts 

• Drive Production Excellence by enforcing stability, proactive monitoring, meeting incident volume and targets resolution time, and fostering a problem-solving mindset to prevent recurrence. External Clients impacts must be systematically considered when addressing Production issues or performing Changes 

• Strengthen the control framework, remediate vulnerabilities, control access rights, and contribute to resiliency programs 

• Ensure data reliability across all referential and compliance with asset management frameworks (e.g., ServiceNow tickets, ITAM recertification) 

• Enhance efficient communication and collaboration within Production and with both ITO stakeholders and IT Group, while actively engaged in a global management of our activities and teams. 

• Maintain high quality BAU and impactful deliverables. Communicate with issues and risks promptly. Maintain vigilance and alertness for all Prod activities. Focus on User access management, Trade limits management and business critical activities. 

• Enhance efficient communication and collaboration within Production and with both ITO stakeholders and IT Group, while actively engaged in a global management of our activities and teams. 

Specific Qualifications: 

• 7-8  years of experience in the banking, financial, or capital markets domain 

• Analyst, Data Engineering or Support background 

• Functional Knowledge on Settlements Securities. 

• sssCalypso Tool Knowledge 

Skills Referential (Required knowledge, skills and abilities) 

Technical Skills: 

• BAU- Monitoring - Splunk, Geneos, logs 

• Scripting- Python, shell scripting, autosys 

• ITIL – ServiceNow, Jira, excel, LLM 

Functional Skills: 

Functional Knowledge on Settlements Securities 
Calypso Tool Knowledge 

Behavioral Skills:  

• Ability to work with Global team across regions, work in a diverse environment 

• soft skills- excellent written & verbal communication, direct interaction with traders 

Education Level: Bachelor's degree in engineering (B.E.) – EXTC, IT or Computer Science from a reputed university. First Class or Distinction grade necessary. Consistent and good academic track record 

Location: Bangalore 

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. We offer: • A work culture focused on innovation and creating lasting value for our clients and employees • Ongoing learning opportunities to help you acquire new skills or deepen existing expertise • A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients • A diverse, inclusive, meritocratic culture

We offer:

• A work culture focused on innovation and creating lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients