System Operations Manager

ClinChoice is a global full-service CRO dedicated to professional development and providing an excellent work-life balance, with a quality-focused, collaborative “one-team” culture. We are looking for a dynamic person to join our in-house team as a Manager, System Operations on a permanent basis. 

Join our team: you can be part of making a difference in peoples’ lives and experience a fulfilling and rewarding career!

Position Overview:

The Manager, System Operations leads the international arm of ClinChoice’s Global ERP Administration function and collaborates with the company’s international cross-functional teams to support users in their day-to-day use of Microsoft Dynamics 365. The role also works with the company’s ERP development team and third-party vendor to maintain and optimize ERP system operations.  

Main Job Tasks and Responsibilities: 

• Lead the International ERP Administration team and oversee first-level technical and functional support for international users of Microsoft Dynamics 365 modules.
• Collaborate closely with international cross-functional teams across multiple entities and with key ERP stakeholders to diagnose system issues, recommend solutions, and continuously identify opportunities to improve ERP performance.
• Analyze business requirements; prepare functional specifications and design documentation; and manage change requests, service requests, and budget alignment and
• Manage the full system project lifecycle, including project kickoff, planning, issue tracking, timeline management, and testing coordination. Oversee testing activities and release schedules to ensure the successful delivery of system enhancements.
• Manage ERP timesheet operations and support resource planning. Monitor company-wide timesheet and resource-planning processes to ensure satisfactory monthly completion and approval rates. Continuously evaluate and optimize timesheet-management processes and training programs.
• Manage ERP user permissions and oversee the development, maintenance, and review of system-related standard operating procedures.
• Manage the tracking and prioritization of open requests, ensuring the timely resolution of critical system issues.
• Lead and facilitate ERP project meetings with stakeholders at all organizational levels.
• Design, develop, and deliver company-wide application training programs, including monthly ERP timesheet training for new hires, line managers, and project functional leads.
• Evaluate, initiate, and lead cross-functional standardization and automation initiatives that drive continuous business process improvement and operational efficiency