Executive - Operations

About Intertek

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 46,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers’ operations and supply chains. Intertek Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enabling our customers to power ahead safely. True to the spirit of our founders, we lead the industry with unparallel ATIC services. The spirit ignited by our co-founder Thomas Alva Edison who gave one of the biggest inventions to the world - lightbulb, has guided all the Intertekers for 130 years and we continue to discover the Edison in ourselves every day! The opportunity for you to be a part of this heritage is right there, join our ever-better journey it’s time to unveil your destiny.

What we are looking for in you?
Basic Overview of Division:

Intertek's Hardlines Testing services enable retailers, brands and manufacturers of Toys, Furniture, Hard-Goods, Paper packaging to ensure the safety and quality of their products. Intertek performs hardline testing on items ranging from hardgoods samples to finished products. We help ensure our customers meet consumer demand for high quality, minimize reputational risk, reduce environmental impacts and protect the interests of retailers, brands, hardlines manufacturers and consumer safety. 

The following product categories can be evaluated using Intertek’s hardlines Testing services: 1. Furniture 2. Toys 3. Hardgoods

OVERVIEW OF ROLE

Responsible for Report reviewing of Toys & Hardgoods. Ensure smooth flow of report verification and finalization within timelines thereby leading to generating accurate reports and customer delight. Assist in building up processes so that quality services are provided through the Testing services and building an efficient and effective team for providence of at par services to clients. Supervising a team consisting of 

Key Responsibilities

Ensure accurate verification of reports to be issued to clients on time as per TAT/PSD. 

• Finalization of report as per desired standard of client within the TAT.

• To conduct the training & assessment processes for all team members based on applicability.

• To monitor and conduct training for the new & existing Engineer, Coordinator, Report preparation colleague as per buyer in house standards.

• To conduct audit on in-house and international test methods among the technologists, & coordinators, share findings / outcome, and take necessary action plans to ensure 100% adherence to SOPs / Test Methods. 

• To help the operation to correct/resolve all the Non-conformance & guide teams towards preventive actions. 

• Understanding of Buyer programs, manuals, training team to get these implemented and follow by the SOP without deviation. 

• To establish new standards (global / in-house) and increase test capability of the laboratory.

• To ensure 100% accuracy in testing through the technical solution.

• To resolve all kinds of internal and external technical query. 

• To assess the divisional employee through the verbal or written exam & practical demonstration for understanding of Technical procedures and concepts and ensure knowledge dissemination.

• Support to customer in order to interpret test result and improvement of failure aspect. 

• Ensure visit to customer as per the request to solve any technical issues and record accordingly.

• Follow up and ensure proper corrective action of internal quality audit, buyers.

• Ensuring the technical terms of report compliance with regulations & buyer’s specification. 

• Implementation of 10X way / Lean Six Sigma methodologies & reduce to wastage & errors.

• Review team’s feedback and share knowledge & information with them.

• Create an engaging culture that inspires team to achieve outstanding results.

• Work with all cross functional teams, esp. Operations, Quality, Sales and other key stake holders to ensure Best-In-Class TECHNICAL EXCELLENCE. 

SKILLS

• Excellent Technical knowledge & Business Acumen in Toys categories 

• Effective coordination and communication abilities – both with clients and team members. 

• Proven leadership ability to inspire, develop, and empower employees to achieve objectives with a team approach.

• Well aware of international standards of chemical & physical , applicable for toys 

Professional Qualification:

• B. Tech Mechanical Graduate

 Work Experience 

• Minimum 5 years of work experience in the relevant field

Responsibilities

NOTE: In addition to the pre-qualification criteria provided in the above job posting/opportunity, please note that the concerned employee must have completed at least 24 months in Intertek India prior to applying for the above job posting/opportunity.

Qualifications

As mentioned above.