System Support Analyst
US$56,000 – US$106,000 / yr base salary
Posted 18 Sep 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2+ yrs
- Management level
- Individual contributor
- Employment
- Hybrid
| Base salary | US$56,000 – US$106,000 / yr |
|---|
Study levelAssociate degree
CertificationsCompTIA +, CompTIA Security +
Field of studyComputer Science (or related)
Study levelBachelor's
System Support Analyst, #1114
Clearance: Ability to obtain the required government Public Trust security clearance
Location: Hybrid D.C. Metro Area
Hours: Monday - Friday 12 PM to 8 PM EST
Join Dev Technology Group as a System Support Analyst, where you will play a key role in supporting a system that automates critical processes for our government customer and noncitizens in the US. This role requires a strong understanding of Microsoft Windows 11 OS and the ability to provide client-side application support. You will work independently and collaboratively, contributing to an important government mission.
What You'll Be Doing
- Participate in Agile ceremonies and contribute to continuous improvement as part of an active Agile development team.
- Collaborate with team members and stakeholders to monitor the system, maximize uptime, and analyze issues and trends.
- Identify and document resolutions for future reference in similar situations.
- Alert clients, client IT staff, and team members to issues, and work with them to troubleshoot problems.
- Rotate with team members on Tier II support, assisting users with system issues and questions.
- Learn new technical skills as needed to support the program.
Required Education, Experience & Skills
- Associate's degree and at least 2 years of work experience providing system support
- Passion for solving complex software challenges with the ability to research a problem, identify a root cause, and recommend/implement a solution
- Comprehensive understanding of the Windows operating system and experience troubleshooting the Windows OS and desktop hardware issues
- General understanding of registry settings and group policies
- Basic understanding of Active Directory and Networking concepts
- Excellent written and verbal communication skills
- Strong interpersonal skills with the ability to practice diplomacy and professionalism
- Ability to work independently and as part of a team, demonstrating initiative and following directions as needed.
- Solid organization and time management skills, with the ability to prioritize tasks to meet deadlines in a fast-paced environment
- Experience working in an Agile Scrum environment, using Jira or a similar tool
- Ability to collaborate with team members to meet or exceed client needs and expectations
- Aptitude for picking up technology quickly with a desire to progress