People Experience Coordinator

The People Experience Coordinator plays an essential role in administrative and operational support for the People Experience Team, helping ensure efficient, accurate and confidentiality while maintaining high adherence to internal guidance and practices while navigating junior employment situations while ensuring  fair, consistent people led approach. This role supports day-to-day processes, maintains employee records, and assists with coordination across the employee lifecycle.

You hold sacred our Lush culture and values through fearless leadership and owning the experience of every employee and customer in your shops. You grow talent by motivating, encouraging and coaching, the retail business in people best practices as relates to safety, well-being, compliance, and integrity between our business and people; you know how to be curious about their opportunities and how to be real with feedback and support.  

Lush values people that can adapt and evolve to the needs of our business, analyze and interpret metrics and translate strategy into behaviors which drive sales and improve profit. Our Lush employees live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. 

Your core RESPONSIBILITIES will include:  

The ideal candidate is highly organized, detail-oriented, and interested in building foundational experience in People Experience.

• Provide administrative support to the People Experience team, including scheduling meetings, and preparing relevant documentation.
• Maintain accurate and confidential employee files and personnel records in compliance with company policies and legal requirements.
• Assist with data entry, reporting, and audits
• Support compliance activities, including document tracking, and certifications
• Respond to basic working here inquiries related to people and culture policies and inquiries. Escalating more complex questions as appropriate.
• Coordinate logistics for People Experience initiatives, training sessions, and monthly reporting for People Experience Specialists follow-up with respective markets.
• Support employees and People experience team specialists in addressing employee relations matters, including performance concerns, conduct issues, conflict resolution, and policy interpretation.
• Support people experience team through partnership with benefits regarding maintenance of leaves and coordination of the return to work process
• Assist with the intake, documentation, and coordination of employee relations cases, ensuring timely follow-up and accurate documentation