IT Service Desk Specialist
US$60,000 – US$64,000 / yr base salary
Posted 28 Sep 2026
Advertised as “IT Service Desk Specialist III”
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- III
- Expected experience
- 6+ yrs
- Management level
- Individual contributor
- Employment
- On-Site
| Base salary | US$60,000 – US$64,000 / yr |
|---|
CertificationsCompTIA CASP+, SecurityX, CISSP
Study levelBachelor's
WELCOME TO COMPTECH
Good people. Dedicated People. Hard-working people.
CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.
Job Description
Job Title: IT Service Desk Specialist – Level III
Location: Joint Base San Antonio–Lackland (JBSA-Lackland), San Antonio, TX (on-site)
Supporting: The Defense Health Agency (DHA) **Secret Security Clearance**
Overview
Put Your IT Troubleshooting Experience to Work Supporting the Military Healthcare Mission!
Are you an experienced IT professional who enjoys solving challenging technical problems, working directly with users, and being the person others turn to when an issue isn't easily resolved?
CompTech Computer Technologies is seeking a Senior IT Support Specialist (Tier 3) to join our team supporting the Defense Health Agency (DHA) at Joint Base San Antonio–Lackland.
This is an excellent opportunity for a seasoned IT support professional who enjoys hands-on technical work and wants to apply their troubleshooting expertise in a mission-focused Department of Defense environment.
You'll serve as a trusted technical resource, tackling complex workstation, software, application, and connectivity issues while collaborating with other IT specialists to keep critical systems and users supported.
Work Scope
Key responsibilities include:
- Serve as a Tier 3 escalation resource, troubleshooting and resolving complex technical issues that go beyond routine help desk support.
- Diagnose and resolve hardware, software, workstation, application, connectivity, and user-access problems.
- Investigate recurring technical issues, identify root causes, and implement effective solutions.
- Work alongside systems administrators, network engineers, cybersecurity specialists, and other technical teams to resolve challenging incidents.
- Manage and document incidents using enterprise ticketing systems, ensuring issues are tracked through resolution.
- Share technical knowledge, contribute to troubleshooting documentation, and help improve support processes.
- Provide responsive, professional technical support to users in a mission-critical DoD environment.
Experience, Education, and Certification Requirements: