Relationship Manager

Who We Are

Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.

Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.

What We're Looking For

We're looking for a motivated self-starter who can work in a fast-paced environment to manage new Enterprise accounts and build upon our existing client partnerships (official title: "AVP, Strategic Partnerships"). You will hit the ground running on high-impact partnerships with exposure to various teams across Cross River. You will be asked to wear many hats and quickly learn our business, ecosystems, and clients. Your relationships (both internally and externally) and decision-making skills will be put to task; you will need to handle vague and nuanced situations. You will be the front line to our Fintech clients and need to be able to quickly build trust.

Responsibilities:

• Be the primary non-operational designated point of contact for our Fintech Banking Enterprise clients across multiple product verticals.
• Own retention and growth KPIs for our clients by identifying organic and inorganic growth patterns and being the lead for cross-sell activities.
• Stay up to speed on our client’s business model, strategy, and market performance, identifying upsell/cross-sell opportunities.
• Develop and nurture our firm’s relationships with our Fintech Banking clientele, at multiple levels per client, including senior management.
• Perform weekly/monthly review as well as quarterly business review (QBR) with client.
• Interpret data (market data, competitive data, proprietary data, and client-supplied data) to include in data-driven decision-making process and to create a clear view on the status of the client.
• Make informed decisions by assessing risk profiles and through an understanding of regulations.
• Advocate for our clients within the firm; liaise with other departments to resolve issues, implement changes, and integrate technology.
• Work with legal counsel to draft contracts that are up for renewal, and amendments to existing contracts.
• Review client accounts to ensure AML/BSA regulations are being observed.
• Review and drive progress related to any outstanding issues and opportunities.
• Perform periodic visits to deepen relationships and engage in strategic planning.

Qualifications:

• 6+ years’ experience managing high-profile relationships in commerce, payments, fintech, and/or banking.
• Deep experience/exposure to the marketplace lending industry technologies, leading global players, emerging trends, and regulatory nuance.
• A broad understanding of the fintech space and how Cross River can leverage the best-in-class solutions to grow its financial solutions offering.
• Prior MPL experience with familiarity with loan origination, credit and underwriting procedures.
• Knowledge of BIN Sponsorship and Banking as a Service programs a plus.
• Agility and adaptability in a rapidly growing, constantly changing environment.
• Demonstrated ability to achieve high-performance goals and meet deadlines in a fast-paced environment with minimal supervision.
• History working with cross-functional teams.
• Ability to multitask without getting overwhelmed.
• Extreme resourcefulness and excellent communication skills.
• A learner’s mindset and the ability to pick up new information quickly.
• A genuine excitement for solving client’s problems.
• Willingness to travel.

#LI-KR1 #LI-Hybrid #LI-Onsite

Salary Range: $150,000.00 - $170,000.00

Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.