Customer Success Director

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

The Customer Success Director – Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption, and expansion across our partner ecosystem.

What you’ll do:

• Own and drive CLEAR’s customer success strategy across healthcare partners, ensuring strong adoption, retention, and expansion of CLEAR’s identity solution
• Own and execute customer success strategies that drive adoption, retention, expansion, and measurable customer outcomes
• Establish and deepen executive-level relationships across healthcare organizations, positioning CLEAR as a trusted, strategic partner
• Partner cross-functionally with Business Development, Product, Technology, and Operations to shape and deliver scalable, high-impact customer experiences
• Lead end-to-end lifecycle management across complex healthcare implementations, from solution design and contracting through execution and ongoing optimization

How you’ll measure success:

• Performance against renewals, contract expansion, and revenue growth across healthcare partners
• Product adoption, utilization, and successful rollout of new healthcare use cases
• Partner satisfaction, retention, and executive-level engagement
• Operational excellence across implementations, including on-time delivery and scalability

What you're great at:

• 8+ years of experience in customer success, partnerships, consulting, or related roles, with significant experience in healthcare
• Proven track record of driving measurable customer and revenue outcomes
• Deep understanding of the healthcare ecosystem, including health systems, payers, and/or digital health organizations
• Strong executive presence with the ability to influence and build trust with senior stakeholders internally and externally
• Strategic thinker with the ability to translate complex problems into actionable plans and scalable solutions
• Exceptional communicator with high EQ, attention to detail, and a consultative, solutions-oriented mindset
• Experience leading complex, cross-functional initiatives in fast-paced, high-growth environments
• Willingness to travel as needed to support customer relationships

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The on-target compensation range for this role is $225,000-275,000, depending on levels of skills and experience.

This range represents the combined base salary, annual bonus incentive, and new hire equity package (in Restricted Stock Units) for this position at CLEAR. Additionally, this role will be eligible for refresh equity grants as part of our ongoing compensation program. Actual compensation will vary based on factors including, but not limited to, location, education, skills, experience, and performance. All stock based compensation will be subject to the terms and conditions of applicable agreements.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

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